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The Ultimate Question 2.0 : How Net P...
Brief Summary
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.
You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.
In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:
- Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success
- Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers
- Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business
Unspoken Feelings of a Gentleman by P...
Brief Summary
A beautiful mind is priceless, but so often our most intimate and untainted thoughts go unheard. This is a passionate unfiltered story of a man stricken with pain, confused with guilt, filled with remorse, and faced with many obstacles. In this book you will enter a realm never visited. As you turn the pages, untold events will captivate your emotions and a story of the fight a man faces with finding himself and experiencing love is sure to leave your mind blown. It is those things that often go untold that can be life changing.
The Nine Lives of Pakistan: Dispatche...
Brief Summary
Declan Walsh is one of the New York Times’s most distinguished international correspondents. His electrifying portrait of Pakistan over a tumultuous decade captures the sweep of this strange, wondrous, and benighted country through the dramatic lives of nine fascinating individuals.
On assignment as the country careened between crises, Walsh traveled from the raucous port of Karachi to the salons of Lahore, and from Baluchistan to the mountains of Waziristan. He met a diverse cast of extraordinary Pakistanis—a chieftain readying for war at his desert fort, a retired spy skulking through the borderlands, and a crusading lawyer risking death for her beliefs, among others. Through these “nine lives” he describes a country on the brink—a place of creeping extremism and political chaos, but also personal bravery and dogged idealism that defy easy stereotypes.
Unbeknownst to Walsh, however, an intelligence agent was tracking him. Written in the aftermath of Walsh’s abrupt deportation, The Nine Lives of Pakistan concludes with an astonishing encounter with that agent, and his revelations about Pakistan’s powerful security state. Intimate and complex, attuned to the centrifugal forces of history, identity, and faith, The Nine Lives of Pakistan offers an unflinching account of life in a precarious, vital country.
If Beale Street Could Talk by James B...
Brief Summary
In this honest and stunning novel, James Baldwin has given America a moving story of love in the face of injustice. Told through the eyes of Tish, a nineteen-year-old girl, in love with Fonny, a young sculptor who is the father of her child, Baldwin's story mixes the sweet and the sad.
Tish and Fonny have pledged to get married, but Fonny is falsely accused of a terrible crime and imprisoned. Their families set out to clear his name, and as they face an uncertain future, the young lovers experience a kaleidoscope of emotions-affection, despair, and hope.
In a love story that evokes the blues, where passion and sadness are inevitably intertwined, Baldwin has created two characters so alive and profoundly realized that they are unforgettably ingrained in the American psyche.
Bird Summons by Leila Aboulela
Brief Summary
In her adventurous new novel, New York Times Notable author Leila Aboulela delivers a lively portrait of three women who embark on a journey of self-discovery while grappling with the conflicting demands of family, duty, and faith.
When Salma, Moni, and Iman--friends and active members of their local Muslim Women's group--decide to take a road trip together to the Scottish Highlands, they leave behind lives often dominated by obligation, frustrated desire, and dull predictability. Each wants something more out of life, but fears the cost of taking it. Salma is successful and happily married, but tempted to risk it all when she's contacted by her first love back in Egypt; Moni gave up a career in banking to care for her disabled son without the help of her indifferent husband; and Iman, in her twenties and already on her third marriage, longs for the freedom and autonomy she's never known. When the women are visited by the Hoopoe, a sacred bird from Muslim and Celtic literature, they are compelled to question their relationships to faith and femininity, love, loyalty, and sacrifice.
Brilliantly imagined, thoughtful and wise, Bird Summons confirms Leila Aboulela's reputation as one of our finest contemporary writers.
In the Palace of Flowers by Victoria ...
Brief Summary
Set in Iran at the end of the 19th Century ―in the Persian royal court of the Qajars―, In The Palace of Flowers is an atmospheric historical novel about Jamila, an Abyssinian slave who stands at the funeral of a Persian nobleman, watching the rites with empty eyes. In that very moment, she realises that her life will never be acknowledged or mourned with the same significance.
The fear of being forgotten, of being irrelevant, sets her and Abimelech, a fellow Abyssinian slave and a eunuch, on a path to find meaning, navigating the dangerous and deadly politics of the royal court, both in the government and the harem, before leading her to the radicals that lie beyond its walls.
Love, friendship and the bitter politics within the harem, the court and the Shah’s sons and advisors will set the fate of these two slaves. Highly accomplished, richly textured and elegantly written, In The Palace of Flowers is a magnificent novel about the fear of being forgotten.
The Luo Oral Literature: Educational ...
Brief Summary
The Oral narratives are a popular genre of the Luo oral literature which plays many roles to the community. One of its role is to entertain while subtly passing on certain educational values to the youth and children. Therefore, in Africa, art is not indulged in just for arts sake, but its valued even more for its functional roles.
In this book, Bole has demonstrated by identifying certain educational values which the children learn from oral narratives. The existence of supernatural power, Nyasaye, Nyakalaga and mans dependence on the environment and the inter relatedness with other creatures which inhabit and share the environment with man are certain knowledge which the children learn from the oral literature.
Bole has written books on oral literature, novels, books for general reading and others for youth and children.
Just Work: Get Shit Done, Fast and Fa...
Pet by Akwaeke Emezi
Pet is here to hunt a monster.
Are you brave enough to look?
There are no more monsters anymore, or so the children in the city of Lucille are taught. With doting parents and a best friend named Redemption, Jam has grown up with this lesson all her life. But when she meets Pet, a creature made of horns and colours and claws, who emerges from one of her mother's paintings and a drop of Jam's blood, she must reconsider what she's been told. Pet has come to hunt a monster, and the shadow of something grim lurks in Redemption's house. Jam must fight not only to protect her best friend, but also to uncover the truth, and the answer to the question — How do you save the world from monsters if no one will admit they exist?
In their riveting and timely young adult debut, acclaimed novelist Akwaeke Emezi asks difficult questions about what choices a young person can make when the adults around them are in denial.
Men Are from Mars Women Are from Venu...
Once upon a time Martians and Venusians met, fell in love, and had happy relationships together because they respected and accepted their differences. Then they came to Earth and amnesia set in: they forgot they were from different planets.
Based on years of successful counseling of couples and individuals, Men Are from Mars, Women Are from Venus has helped millions of couples transform their relationships.
Now viewed as a modern classic, this phenomenal book has helped men and women realize how different they really are and how to communicate their needs in such a way that conflict doesn't arise and intimacy is given every chance to grow!
How to Do the Work: Recognize Your Pa...
As a clinical psychologist, Dr. Nicole LePera often found herself frustrated by the limitations of traditional psychotherapy. Wanting more for her patients—and for herself—she began a journey to develop a united philosophy of mental, physical and spiritual wellness that equips people with the interdisciplinary tools necessary to heal themselves. After experiencing the life-changing results herself, she began to share what she’d learned with others—and soon “The Holistic Psychologist” was born.
Now, Dr. LePera is ready to share her much-requested protocol with the world. In How to Do the Work, she offers both a manifesto for SelfHealing as well as an essential guide to creating a more vibrant, authentic, and joyful life.
Drawing on the latest research from a diversity of scientific fields and healing modalities, Dr. LePera helps us recognize how adverse experiences and trauma in childhood live with us, resulting in whole body dysfunction—activating harmful stress responses that keep us stuck engaging in patterns of codependency, emotional immaturity, and trauma bonds. Unless addressed, these self-sabotaging behaviors can quickly become cyclical, leaving people feeling unhappy, unfulfilled, and unwell.
My Stroke of Insight by Jill Bolte Ta...
Miracle Creek by Angie Kim
Redhead by the Side of the Road by An...
Red at the Bone by Jacqueline Woodson
Things We Lost to the Water by Eric N...
And Home was Kariakoo: A Memoir of Ea...
Maybe You Should Talk to Someone by L...
Maybe You Should Talk to Someone: A Therapist, Her Therapist, and Our Lives Revealed.
One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
As Gottlieb explores the inner chambers of her patients' lives -- a self-absorbed Hollywood producer, a young newlywed diagnosed with a terminal illness, a senior citizen threatening to end her life on her birthday if nothing gets better, and a twenty-something who can't stop hooking up with the wrong guys -- she finds that the questions they are struggling with are the very ones she is now bringing to Wendell.
With startling wisdom and humor, Gottlieb invites us into her world as both clinician and patient, examining the truths and fictions we tell ourselves and others as we teeter on the tightrope between love and desire, meaning and mortality, guilt and redemption, terror and courage, hope and change.
Maybe You Should Talk to Someone is revolutionary in its candor, offering a deeply personal yet universal tour of our hearts and minds and providing the rarest of gifts: a boldly revealing portrait of what it means to be human, and a disarmingly funny and illuminating account of our own mysterious lives and our power to transform them.
Attached: The New Science of Adult At...
Is there a science to love?
In this groundbreaking book, psychiatrist and neuroscientist Amir Levine and psychologist Rachel S. F. Heller reveal how an understanding of attachment theory-the most advanced relationship science in existence today-can help us find and sustain love. Attachment theory forms the basis for many bestselling books on the parent/child relationship, but there has yet to be an accessible guide to what this fascinating science has to tell us about adult romantic relationships-until now.
Attachment theory owes its inception to British psychologist and psychoanalyst John Bowlby, who in the 1950s examined the tremendous impact that our early relationships with our parents or caregivers has on the people we become. Also central to attachment theory is the discovery that our need to be in a close relationship with one or more individuals is embedded in our genes.
In Attached, Levine and Heller trace how these evolutionary influences continue to shape who we are in our relationships today. According to attachment theory, every person behaves in relationships in one of three distinct ways:
*ANXIOUS people are often preoccupied with their relationships and tend to worry about their partner's ability to love them back.
*AVOIDANT people equate intimacy with a loss of independence and constantly try to minimize closeness.
*SECURE people feel comfortable with intimacy and are usually warm and loving.
Attached guides readers in determining what attachment style they and their mate (or potential mates) follow. It also offers readers a wealth of advice on how to navigate their relationships more wisely given their attachment style and that of their partner. An insightful look at the science behind love, Attached offers readers a road map for building stronger, more fulfilling connections.
How to Talk to Anyone, Anytime, Anywh...
Some find talking to others uncomfortable, difficult, or intimidating. Here is a way to overcome these communication challenges. HOW TO TALK TO ANYONE, ANYTIME, ANYWHERE is the key to building confidence and improving communication skills.
Written by Larry King, this guide provides simple and practical advice to help make communication easier, more successful, and even more enjoyable. Anecdotes from a life spent talking--on television, radio, and in person,--add to the fun and value of the book. Learn what famous talkers say and how the way they say it makes them so successful.
Lessons include:
- How to overcome shyness and put other people at ease
- How to choose an appropriate conversation topic for any situation
- How to ace a job interview, run a meeting, and mingle at a cocktail party
- What the most successful conversationalists have in common
- The one great question you can ask to enhance your conversation with anyone, anytime, anywhere