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The Big Book of Customer Service Trai...
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.
As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more."
ISBN:2147483647
Author:Peggy Carlaw, Vasudha Deming, Vasudha Kathleen Deming
The Naughty Girls Book Club
A quaint suburb. A quiet little book club. A very naughty reading list.
When Estelle sets up a book group in order to increase custom to her struggling cafe, what follows is more mind-blowing than she could have ever imagined...
As the first book club meeting flounders, Estelle suggests a spot of erotica to spice things up.
Inspired by their naughty novels, this group of shy suburban readers shake off their inhibitions and soon discover that their own lives can be just as scandalous"
ISBN:2147483647
Author: Sophie Hart
Claim Me
Damien Stark’s need is palpable—his need for pleasure, his need for control, his need for me. Beautiful and brilliant yet tortured at his core, he is in every way my match. I have agreed to be his alone, and now I want him to be fully mine. I want us to possess each other beyond the sweetest edge of our ecstasy, into the deepest desires of our souls. To let the fire that burns between us consume us both. But there are dark places within Damien that not even our wildest passion can touch. I yearn to know his secrets, yearn for him to surrender to me as I have surrendered to him. But our troubled pasts will either bind us close . . . or shatter us completely. Claim Me is an erotic romance intended for mature audiences."
ISBN:2147483647
Author: J. Kenner
THE BIG PICTURE
He is known as well as a compassionate humanitarian who reaches beyond corporate boardrooms to touch the lives of inner-city kids. What drives him? The Big Picture. A vision of something truly worth living for, something that calls forth the best of his amazing talents, energy, and focus.
In The Big Picture, Dr. Carson shares with you the overarching philosophy that has shaped his life, causing him to rise from failure to far-reaching influence. This book is not about HOW to succeed—it's about WHY to succeed. It's about broadening your perspectives. It's about finding a vision for your own life that can reframe your priorities, energize your efforts, and inspire you to change the world around you."
ISBN:2147483647
Author:CARSON BEN & LEWIS GREGG
Take The Risk
But by insulating ourselves from the unknown—the risks of life—we miss the great adventure of living our lives to their full potential. Ben Carson spent his childhood as an at-risk child on the streets of Detroit, and today he takes daily risks in performing complex surgeries on the brain and the spinal cord. Now, offering inspiring personal examples, Dr. Carson invites us to embrace risk in our own lives.
From a man whose life dramatically portrays the connection between great risks and greater successes, here are insights that will help you dispel your fear of risk so you can dream big, aim high, move with confidence, and reap rewards you’ve never imagined. By avoiding risk, are you also avoiding the full potential of your life? The surgery was as risky as anything Dr. Ben Carson had seen. The Bijani sisters—conjoined twins—shared part of a skull, brain tissue, and crucial blood flow. One or both of them could die during the operation. But the women wanted separate lives. And they were willing to accept the risk to reach the goal, even against the advice of their doctors …
As a child on the dangerous streets of Detroit, and as a surgeon in operating theaters around the world, Dr. Ben Carson has learned all about risk—he faces it on a daily basis. Out of his perilous childhood, a world-class surgeon emerged precisely because of the risks Dr. Carson was willing to take. In his compelling new book, he examines our safety-at-all-costs culture and the meaning of risk and security in our lives. In our 21st-century world, we insulate ourselves with safety. We insure everything from vacations to cell phones. We go on low-cholesterol diets and buy low-risk mutual funds. But in the end, everyone faces risk, like the Bijani twins did with their brave decision.
Even if our choices are not so dramatic or the outcome so heartbreaking, what does it mean if we back away instead of move forward? Have we so muffled our hearts and minds that we fail to reach for all that life can offer us—and all that we can offer life? Take the Risk guides the reader through an examination of risk, including: • A short review of risk-taking in history. • An assessment of the real costs and rewards of risk. • Learning how to assess and accept risks. • Understanding how risk reveals the purpose of your lives."
ISBN:866601694
Author:Ben Carson
QUICK & EASY WAY TO EFFECTIVE
How to Enjoy Your Life and Your Job
Even if you love your work, you probably have days when almost nothing goes right. Bestselling author Dale Carnegie shows you how to make every day more exciting and rewarding -- how you can get more done, and have more fun doing it.
Dale Carnegie's time-tested advice will help you to:
Make other people feel important -- and do it sincerely Avoid unnecessary tension --
save your energy for important duties Get people to say yes -- immediately Turn routine tasks into stimulating opportunities Spot a sure-fire way of making enemies -- and avoid it Smile in the face of criticism -- you've done your very best! How to Enjoy Your Life and Your Job will help you create a new approach to life and people and discover talents you never knew you had. Dale Carnegie can help you get the most out of yourself -- all the time. Start developing your innate strengths and abilities -- start enriching your life TODAY!"
ISBN:671708260
Author:CARNEGIE DALE
How to Develop Self-Confidence
How to Develop Self-Confidence and Influence People by Public Speaking also offers hundreds of practical and valuable tips on influencing the important people in your life: your friends, your customers, your business associates, your employers.
The information in this book has been tested and used successfully by more than one million students in the world-famous Dale Carnegie Course in Effective Speaking and Human Relations."""
ISBN:671746073
Author:CARNEGIE DALE
GOD FATHER THE LOST YEARS
The Godfather: The Lost Years takes place in the years 1955-65, but it is built upon the story of that 'year of delicate political manoeuvring' - and how, in winning the battle of that year, Michael Corleone set the stage to lose the war: the war to make the Family legitimate, the war to keep the Corleones supremely in power, the war to stay true to his father's wishes, the war to give not just his Family but his family a safe and happy life.
ISBN:99465477
Author:WINEGARDNER MARK
Screw It, Let’s Do It Expanded
Throughout my life I have achieved many remarkable things. In Screw It, Let's Do It, I will share with you my ideas and the secrets of my success, but not simply because I hope they'll help you achieve your individual goals.
Today we are increasingly aware of the effects of our actions on the environment, and I strongly believe that we each have a responsibility, as individuals and organisations, to do no harm. I will draw on Gaia Capitalism to explain why we need to take stock of how we may be damaging the environment, and why it is up to big companies like Virgin to lead the way in a more holistic approach to business.
In Screw It, Let's Do It I'll be looking forwards to the future. A lot has changed since I founded Virgin in 1968, and I'll explain how I intend to take my business and my ideas to the next level and the new and exciting areas - such as launching Virgin Fuels - into which Virgin is currently moving. But I have also brought together all the important lessons, good advice and inspirational adages that have helped me along the road to success.
Ironically, I have never been one to do things by the book, but I have been inspired and influenced by many remarkable people. I hope that you too might find a little inspiration between these pages."
ISBN:753511497
Author:Richard Branson
DIARY OF A WIMPY KID: HARD LUCK
Greg Heffley's on a losing streak. His best friend, Rowley Jefferson, has ditched him, and finding new friends in middle school is proving to be a tough task. To change his fortunes, Greg decides to take a leap of faith and turn his decisions over to chance. Will a roll of the dice turn things around, or is Greg's life destined to be just another hard-luck story?
ISBN:141352381
Author:KINNEY JEFF
Wimpy Kid Do-It-Yourself Book
The Wimpy Kid Do-It-Yourself Book, you're the author, illustrator, and main character. Filled with loads of interactive pages and plenty of space to write your own life's story, this book is all you need to create your masterpiece.
Whatever you do, make sure you put it someplace safe after you finish. Because when you're rich and famous, this thing is going to be worth a fortune.
ISBN:141339665
Author:Kinney Jeff
Essential Swahili Dictionary : Swahili
With more than 14,000 definitions, including everyday idioms and expressions, this dictionary helps you understand what the people of East Africa are really saying Don t be intimidated by Swahili! "Essential Swahili Dictionary" contains the most frequently used Swahili words and reflects contemporary usage of the language. Inside you ll find the words you need for work, school, and your lifestyle; the vocabulary comes from a wide variety of contexts--including the media and information technology. Features: One, five and ten-minute introductions to key principles to get you started Author insights for lots of instant help with common problems and quick tips for success, based on the author s many years of experience Useful vocabulary, easy to find and learn, to build a solid foundation for speaking Extra online articles at teachyourself.com to give you a richer understanding of the culture and history of the East Africa region
ISBN:1444104080
Author:PERROTT.D.V
Insurgent
One choice can transform you—or it can destroy you. But every choice has consequences, and as unrest surges in the factions all around her, Tris Prior must continue trying to save those she loves—and herself—while grappling with haunting questions of grief and forgiveness, identity and loyalty, politics and love.
Tris's initiation day should have been marked by celebration and victory with her chosen faction; instead, the day ended with unspeakable horrors. War now looms as conflict between the factions and their ideologies grows. And in times of war, sides must be chosen, secrets will emerge, and choices will become even more irrevocable—and even more powerful.
Transformed by her own decisions but also by haunting grief and guilt, radical new discoveries, and shifting relationships, Tris must fully embrace her Divergence, even if she does not know what she may lose by doing so. New York Times bestselling author Veronica Roth's much-anticipated second book of the dystopian DIVERGENT series is another intoxicating thrill ride of a story, rich with hallmark twists, heartbreaks, romance, and powerful insights about human nature.""
ISBN:7442928
Author:Veronica Roth
How To Write
Are you sometimes unsure of how to write a business letter or a social note? Do you come up blank when you have to compose a press release, a complaint, a request for a credit check, or a wedding invitation?
Now there’s help. Every form of written correspondence has its own protocol, and this authoritative yet easy-to-use reference book presents the best advice on writing all of them.
How to Write It includes models and advice for virtually any situation, ranging from direct-mail pieces to party invitations, resumes to collection letters, proposals to notes of congratulation, product orders to thank-you notes. Your complete guide to everything you need to write, this indispensable volume also includes:
A time-saving compendium of over 250 samples that can be used as templates to suit any situation.
Grammar and punctuation guides
An appendix on bias-free language for the new millennium
How to adapt traditional forms of communication
to e-mail and the Internet without losing any clarity of expression.
Forms of address for everyone from your next-door neighbor to royalty.
How to Write It deals with every type of letter and document, from the ones we enjoy writing to the ones we dread. Indexed for immediate answers, this quick-reference guide is an invaluable tool for every home, business, or classroom writer.
ISBN:1607740322
Author:LAMB SANDRA E.
The Millionaire Fastlane by MJ DeMarco
Brief Summary
The Millionaire Fastlane: Crack the Code to Wealth and Live Rich for a Lifetime.
Has the "settle-for-less" financial plan become your plan for wealth? That sounds something like this:
Graduate from college, get a good job, save 10% of your paycheck, buy a used car, cancel the movie channels, quit drinking expensive Starbucks mocha lattes, save and penny-pinch your life away, trust your life-savings to Wall Street, and one day, when you are oh, say, 65 years old, you can retire rich.
Since you were old enough to hold a job, you've been hoodwinked to believe that wealth can be created by blindly trusting in the uncontrollable and unpredictable markets: the housing market, the stock market, and the job market. This soul-sucking, dream-stealing dogma is "The Slowlane" - an impotent FINANCIAL GAMBLE that dubiously promises wealth in a wheelchair.
Accept the Slowlane as your financial roadmap and your financial future will blow carelessly asunder on a sailboat of HOPE: HOPE you can get a job and keep it, HOPE the stock market doesn't tank, HOPE for a robust economy, HOPE, HOPE, and HOPE. Is HOPE really the centerpiece of your family's financial plan?
Drive the Slowlane and you will find your life deteriorate into a miserable exhibition about what you cannot do, versus what you can. For those who don't want a lifetime subscription to mediocrity, there is an alternative; an expressway to extraordinary wealth capable of burning a trail to financial freedom faster than any road out there. And shockingly, this road has nothing to do with jobs, 401(k), mutual funds, or a lifestyle of miserly living and 190 square foot tiny houses. Just some of what you will learn:
Why jobs, 401(k)s, mutual funds, and 40-years of mindless frugality will never make you rich young.
Why most entrepreneurs fail and how to immediately put the odds in your favor.
The real law of wealth: Leverage this and wealth has no choice but to be magnetized to you.
The leading cause of poorness: Change this and you change everything.
How the rich really get rich - and no, it has nothing to do with a paycheck or a 401K match.
The mathematics of wealth and how any "Joe Schmo" can tap into real wealth real fast.
Why the guru's sacred deities - compound interest and indexed funds - are impotent wealth accelerators.
Why popular guru platitudes like "do what you love" and "follow your passion" will most likely keep you poor, not rich.
And 250+ more poverty busting distinctions.
Demand more. Change lanes and find your explosive wealth accelerator. Hit the Fastlane, crack the code to wealth, and find out how to live rich for a lifetime.
ISBN:9780984358106
Author:MJ DeMarco
The Post American World by Fareed Zak...
Brief Summary
"This is not a book about the decline of America, but rather about the rise of everyone else." So begins Fareed Zakaria's important new work on the era we are now entering.
Following on the success of his best-selling The Future of Freedom, Zakaria describes with equal prescience a world in which the United States will no longer dominate the global economy, orchestrate geopolitics, or overwhelm cultures. He sees the "rise of the rest"—the growth of countries like China, India, Brazil, Russia, and many others—as the great story of our time, and one that will reshape the world.
The tallest buildings, biggest dams, largest-selling movies, and most advanced cell phones are all being built outside the United States. This economic growth is producing political confidence, national pride, and potentially international problems. How should the United States understand and thrive in this rapidly changing international climate? What does it mean to live in a truly global era? Zakaria answers these questions with his customary lucidity, insight, and imagination.
ISBN:9780393062359
Author:Fareed Zakaria
The Mind of the African Strongman by ...
Brief Summary
THE MIND OF THE AFRICAN STRONGMAN: Conversations with Dictators, Statesmen, and Father Figures.
With The Mind of the African Strongman, Herman J. Cohen, career ambassador and former Assistant Secretary of State, takes a look at what has helped and what has hindered economic development and democracy in Africa since the end of colonialism.
Despite access to vast natural resources and decades of international development aid, why have so many African countries failed to keep the promises made to their people?
With wit and a sharp analytical eye, Ambassador Cohen reflects on nearly four decades of work throughout the continent, sharing stories of his personal encounters with some of Africa's most legendary leaders. From Nelson Mandela to Muammar Gaddafi, Cohen gives readers a never-before-seen look at the men who defined modern Africa, as well as a behind-the-scenes account of dealing with U.S. Presidents, Secretaries of State, and other key leaders shaping U.S. foreign policy toward Africa in the the post-colonial / Cold War era.
Ambassador Cohen's historical analysis shows how today's African leaders can fulfill the continent's economic and democratic potential.
ISBN:9780986435300
Author:Herman J Cohen
For Love of Soysambu The Saga of Lord...
This dramatic story spans 122 years and highlights challenges faced by four generations of an initially British aristocratic family in Kenya, with Soysambu in the Great Rift Valley as its central focus. Initially a refuge for dying sheep, but more recently a Wildlife Conservancy and part of a UNESCO World Heritage Site, today Soysambu protects many rare and endangered species.
The saga begins in 1897 with the arrival of the Hon.
Hugh Cholmondeley, who walked over 1,000 kilometres into East Africa from Berbera. In 1902, after inheriting his title of 3rd Baron Delamere, he abandoned his grand Cheshire family home, Vale Royal, for a grass and mud hut in East Africa, where he befriended local Maasai and gradually built up a formidable reputation as a leading politician and pioneer. When he died in 1931, having sold off his Cheshire estates to fund his agricultural experiments, he was bankrupt.
His second wife, Gwladys, Mayor of Nairobi, was associated with the notorious Happy Valley clique, dragging her into the Lord Erroll murder trial in 1941.
Delamere's son, Thomas Cholmondeley, now 4th Baron Delamere, moved to Kenya after World War II to salvage his father's farms. Thomas, who was pro-independence, managed to turn Soysambu into a successful cattle ranch. His third wife, Diana, remained notorious for her affair with Lord Erroll at his time of murder, with many still believing she'd been his killer.
Following Thomas's death in 1979, his only son Hugh, now 5th Baron Delamere, took over Soysambu. His son, Tom Cholmondeley, faced increasing financial problems and pressure from land-hungry Kenyans, a situation exacerbated when he was charged with murder - twice.
After his incarcerations and eventual release, he was busy implementing his innovative ideas on Soysambu when he died unexpectedly on 24th August 2016 after hip surgery.
Marketing Medicine by Chris Harrison
Brief Summary
Marketing Medicine: A Shot in the Arm for Business in Africa.
Marketing Medicine is a thought starter, not a text book. Drawn from a decade of weekly newspaper columns penned by a seasoned international Marketer. This is a book about Marketing that just happens to have been written in Africa.
Marketing Medicine takes a look at the realities of Brand Management, Setting Strategy, Seeking Insights, Target Identification, Choosing Channels, Getting Creative, Public Profile and Brand Delivery.
Marketing Medicine delivers learnings that are applicable to business worldwide Illustrated with true accounts of marketing campaigns of the past decade, and celebrating some of Africa’s most successful practitioners.
Each chapter contains helpful tips to follow. It's a witty and coherent read for anyone interested in the practice of modern Marketing - in Africa and the wider world.
ISBN:9781096933953
Author:Chris Harrison