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Crown Your Customer
Brief summary
"Crown your customer" gets in depth on customer service and how it can revolutionize your business. Sunny Bindra expounds on the Kenyan type of customer service from the corporate companies to the typical matatu conductors and that particular waiter/waitress who irritates you in the restaurants by the poor standards of service.
Moreover he gives the key lessons of superb customer care on all types of services with an aim of crowning the customer with exceptional performance.
This is an ideal book to emphasize on customer care which is a cornerstone to all organizations."
ISBN:9789966724516
Author:Sunny Bindra
The Peculiar Kenyan by Sunny Bindra
Brief summary
Sunny Bindra, Kenya’s renowned author and business advisor, has been regaling Kenyans since 2003 in his famous Sunday Nation column, "A Sunny Day.”
His bold and contrarian writing has created much discussion and debate across the country and beyond. Storymoja presents a collection of selected articles, all written with a light touch and with a twist of his trademark edgy humour.
These pieces skewer all that is "peculiar” about Kenyans: our leaders, our business, our social habits. And as we laugh at ourselves, we gain a deeper understanding of what it means to be Kenyan.
ISBN:9789966001139
Author:Sunny Bindra
Bebe Confort Maternity Electric Steri...
Main features
Bebe Confort Maternity Electric sterilizer eliminates dangerous bacteria; thanks to the high temperature and steam in only 5 minutes! In order to preserve the benefit of sterilization and to easily sterilize small accessories practical and hygienic basket is included.
Electric sterilizer can hold up to 5 wide-neck bottles or 6 classic bottles with the accessories.
1- Fast : 5 min
2- Universal
3- Practical
4- Automatic
5- Warranty:1 Year
6- Sold by Ruchir Holdings
The 7 Habits of Happy Kids by Sean Covey
For the Seven Oaks friends, there is always something to do. Whether they're singing along with Pokey Porcupine's harmonica or playing soccer with Jumper Rabbit, everyone is having fun and learning all sorts of things.
These seven stories show how practicing the 7 Habits makes this possible for the whole Seven Oaks Community.
From learning how to take charge of their own lives to discovering how balance is best, the Seven Oaks friends have tons of adventures and find out how each and every kid can be a happy kid!
The Underground Railroad
Brief summary
Cora is a slave on a cotton plantation in Georgia. Life is hellish for all the slaves but especially bad for Cora; an outcast even among her fellow Africans, she is coming into womanhood - where even greater pain awaits.
When Caesar, a recent arrival from Virginia, tells her about the Underground Railroad, they decide to take a terrifying risk and escape. Matters do not go as planned and, though they manage to find a station and head north, they are being hunted.
In Whitehead's ingenious conception, the Underground Railroad is no mere metaphor - engineers and conductors operate a secret network of tracks and tunnels beneath the Southern soil. Cora and Caesar's first stop is South Carolina, in a city that initially seems like a haven - but the city's placid surface masks an insidious scheme designed for its black denizens.
Even worse: Ridgeway, the relentless slave catcher, is close on their heels. Forced to flee again, Cora embarks on a harrowing flight, state by state, seeking true freedom.
As Whitehead brilliantly re-creates the unique terrors for black people in the pre-Civil War era, his narrative seamlessly weaves the saga of America from the brutal importation of Africans to the unfulfilled promises of the present day.
The Underground Railroad is at once a kinetic adventure tale of one woman's ferocious will to escape the horrors of bondage and a shattering, powerful meditation on the history we all share.
"
ISBN:9780385542364
Author:Colson Whitehead
Career of Evil
Brief summary
Cormoran Strike is back, with his assistant Robin Ellacott, in a mystery based around soldiers returning from war.
When a mysterious package is delivered to Robin Ellacott, she is horrified to discover that it contains a woman’s severed leg.
Her boss, private detective Cormoran Strike, is less surprised but no less alarmed. There are four people from his past who he thinks could be responsible – and Strike knows that any one of them is capable of sustained and unspeakable brutality.
With the police focusing on the one suspect Strike is increasingly sure is not the perpetrator, he and Robin take matters into their own hands, and delve into the dark and twisted worlds of the other three men. But as more horrendous acts occur, time is running out for the two of them…
Career of Evil is the third in the series featuring private detective Cormoran Strike and his assistant Robin Ellacott. A mystery and also a story of a man and a woman at a crossroads in their personal and professional lives.
ISBN:9780316349932
Author:Robert Galbraith
The Undercover Economist by Tim Harford
Brief summary
An economist's version of The Way Things Work, this engaging volume is part field guide to economics and part expose of the economic principles lurking behind daily events, explaining everything from traffic jams to high coffee prices.
The Undercover Economist is for anyone who's wondered why the gap between rich and poor nations is so great, or why they can't seem to find a decent second-hand car, or how to outwit Starbucks.
This book offers the hidden story behind these and other questions, as economist Tim Harford ranges from Africa, Asia, Europe, and of course the United States to reveal how supermarkets, airlines, and coffee chains--to name just a few--are vacuuming money from our wallets.
Harford punctures the myths surrounding some of today's biggest controversies, including the high cost of health-care; he reveals why certain environmental laws can put a smile on a landlord's face; and he explains why some industries can have high profits for innocent reasons, while in other industries something sinister is going on.
Covering an array of economic concepts including scarce resources, market power, efficiency, price gouging, market failure, inside information, and game theory, Harford sheds light on how these forces shape our day-to-day lives, often without our knowing it.
Showing us the world through the eyes of an economist, Tim Harford reveals that everyday events are intricate games of negotiations, contests of strength, and battles of wits. Written with a light touch and sly wit, The Undercover Economist turns "the dismal science" into a true delight.
Skater dress- Black & Grey
Into Thin Air
Brief summary
One of the inspirations for the major motion picture Everest, starring Jake Gyllenhaal and Keira Knightley.
Jon Krakauer's Into Thin Air is the true story of a 24-hour period on Everest, when members of three separate expeditions were caught in a storm and faced a battle against hurricane-force winds, exposure, and the effects of altitude, which ended the worst single-season death toll in the peak's history.
In March 1996, Outside magazine sent veteran journalist and seasoned climber Jon Krakauer on an expedition led by celebrated Everest guide Rob Hall. Despite the expertise of Hall and the other leaders, by the end of summit day, eight people were dead.
Krakauer's book is at once the story of the ill-fated adventure and an analysis of the factors leading up to its tragic end. Written within months of the events it chronicles, Into Thin Air clearly evokes the majestic Everest landscape.
As the journey up the mountain progresses, Krakauer puts it in context by recalling the triumphs and perils of other Everest trips throughout history. The author's own anguish over what happened on the mountain is palpable as he leads readers to ponder timeless questions.
ISBN:9781447200185
Author:Jon Krakauer
Slave My True Story
Brief summary
Mende Nazer lost her childhood at age twelve, when she was sold into slavery. It all began one horrific night in 1993, when Arab raiders swept through her Nuba village, murdering the adults and rounding up thirty-one children, including Mende.
Mende was sold to a wealthy Arab family who lived in Sudan's capital city, Khartoum. So began her dark years of enslavement. Her Arab owners called her "Yebit," or "black slave." She called them "master." She was subjected to appalling physical, sexual, and mental abuse. She slept in a shed and ate the family leftovers like a dog. She had no rights, no freedom, and no life of her own.
Normally, Mende's story never would have come to light. But seven years after she was seized and sold into slavery, she was sent to work for another master—a diplomat working in the United Kingdom. In London, she managed to make contact with other Sudanese, who took pity on her. In September 2000, she made a dramatic break for freedom.
Slave is a story almost beyond belief. It depicts the strength and dignity of the Nuba tribe. It recounts the savage way in which the Nuba and their ancient culture are being destroyed by a secret modern-day trade in slaves. Most of all, it is a remarkable testimony to one young woman's unbreakable spirit and tremendous courage.
"
ISBN:9781844081165
Author:Mende Nazer & Damien Lewis
Hells Corner
Brief summary
Oliver Stone and the Camel Club return in #1 bestselling author David Baldacci's most stunning adventure yet.
An attack on the heart of power . . .
In sight of the White House . . .
At a place known as . . .
HELL'S CORNER
John Carr, aka Oliver Stone-once the most skilled assassin his country ever had-stands in Lafayette Park in front of the White House, perhaps for the last time.
The president has personally requested that Stone serve his country again on a high-risk, covert mission. Though he's fought for decades to leave his past career behind, Stone has no choice but to say yes.
Then Stone's mission changes drastically before it even begins. It's the night of a state dinner honoring the British prime minister. As he watches the prime minister's motorcade leave the White House that evening, a bomb is detonated in Lafayette Park, an apparent terrorist attack against both leaders. It's in the chaotic aftermath that Stone takes on a new, more urgent assignment: find those responsible for the bombing.
British MI-6 agent Mary Chapman becomes Stone's partner in the search for the unknown attackers. But their opponents are elusive, capable, and increasingly lethal; worst of all, it seems that the park bombing may just have been the opening salvo in their plan. With nowhere else to turn, Stone enlists the help of the only people he knows he can trust: the Camel Club. Yet that may be a big mistake.
In the shadowy worlds of politics and intelligence, there is no one you can really trust. Nothing is really what it seems to be. And Hell's Corner truly lives up to its name. This may be Oliver Stone's and the Camel Club's last stand.
"
ISBN:9780330456555
Author:David Baldacci
To Cut a Long Story Short
Brief summary
From the master storyteller comes a masterful collection of fourteen riveting tales of elaborate confidence tricks, political chicanery, immoral behavior, and dangerously illicit affairs, rendered with the breathtaking narrative twists that have become the Jeffrey Archer hallmark.
Here are all new stories that will engross and astonish, peopled with a rich assortment of truly memorable characters: the intoxicating woman who appears to her lover only once every six years; the British diplomat who employs his rather creative -- if not entirely ethical -- financial talents for a greater good; the millionaire who declares himself bankrupt to test the love and loyalties of those closest to him.
This is Jeffrey Archer at the top of his form, as he offers us unique fables of our time and civilization, each one shining a harsh yet hypnotic light on that fascinating, complex being called "human."
"
ISBN:9780330419093
Author:Jeffrey Archer
The Color Purple by Alice Walker
The Color Purple is a 1982 epistolary novel by American author Alice Walker which won the 1983 Pulitzer Prize for Fiction and the National Book Award for Fiction. It was later adapted into a film and musical of the same name.
Taking place mostly in rural Georgia, the story focuses on the life of women of color in the southern United States in the 1930s, addressing numerous issues including their exceedingly low position in American social culture.
The novel has been the frequent target of censors and appears on the American Library Association list of the 100 Most Frequently Challenged Books of 2000-2009 at number seventeen because of the sometimes explicit content, particularly in terms of violence.
A Long Walk Home
Brief summary
A Long Walk Home: One Woman's Story of Kidnap, Hostage, Loss - and Survival
This is the story of how, over a period of one hundred and ninety-two days, I was torn away from the life I knew and loved, and dragged down to the depths of despair; of how I endured enforced isolation and near-starvation at the hands of Somali pirates; and of how I made a choice to survive by any and all means that I could muster.
In September 2011 Judith Tebbutt and her husband David set out on an adventurous holiday to Kenya. A couple for thirty-three years, they had first met in Zambia: Africa had played a major part in their life together.
After a joyous week on safari in the Masai Mara, they flew on to a beach resort forty kilometres south of Somalia. And there, in the early hours of 11 September, tragedy struck them.
Judith was torn away from David by a band of armed pirates, dragged over sea and land to a village in the arid heart of lawless Somalia, and there held hostage in a squalid room, a ransom on her head. There, too, she learned the terrible truth that the responsibility of securing her release now rested with her son Ollie.
Powerful, moving and at times quite devastating, this is Judith Tebbutt's story in her own words.
ISBN:9780571303069
Author:Judith Tebbutt
The Game
Brief summary
The Game: Penetrating the Secret Society of Pickup Artists
Hidden somewhere, in nearly every major city in the world, is an underground seduction lair. And in these lairs, men trade the most devastatingly effective techniques ever invented to charm women. This is not fiction. These men really exist.
They live together in houses known as Projects. And Neil Strauss, the bestselling author, spent two years living among them, using the pseudonym Style to protect his real-life identity. The result is one of the most explosive and controversial books of the year -- guaranteed to change the lives of men and transform the way women understand the opposite sex forever.
On his journey from AFC (average frustrated chump) to PUA (pick-up artist) to PUG (pick-up guru), Strauss not only shares scores of original seduction techniques but also has unforgettable encounters with the likes of Tom Cruise, Britney Spears, Paris Hilton, Heidi Fleiss, and Courtney Love.
And then things really start to get strange -- and passions lead to betrayals lead to violence. The Game is the story of one man's transformation from frog to prince -- to prisoner in the most unforgettable book of the year.
ISBN:9780060554736
Author:Neil Strauss
The Secret River
Brief summary
In 1806 William Thornhill, an illiterate English bargeman and a man of quick temper but deep compassion, steals a load of wood and, as a part of his lenient sentence, is deported, along with his beloved wife, Sal, to the New South Wales colony in what would become Australia.
The Secret River is the tale of William and Sal’s deep love for their small, exotic corner of the new world, and William’s gradual realization that if he wants to make a home for his family, he must forcibly take the land from the people who came before him.
Acclaimed around the world, The Secret River is a magnificent, transporting work of historical fiction.
ISBN:9780857860842
Author:Kate Grenville
Straight to Hell
Brief summary
Straight to Hell: True Tales of Deviance, Debauchery, and Billion-Dollar Deals.
Over the past three years, the notorious @GSElevator Twitter feed has offered a hilarious, shamelessly voyeuristic look into the real world of international finance.
Hundreds of thousands followed the account, Goldman Sachs launched an internal investigation, and when the true identity of the man behind it all was revealed, it created a national media sensation—but that’s only part of the story.
Where @GSElevator captured the essence of the banking elite with curated jokes and submissions overheard by readers, Straight to hell adds John LeFevre’s own story—an unapologetic and darkly funny account of a career as a globe-conquering investment banker spanning New York, London, and Hong Kong.
Straight to Hell pulls back the curtain on a world that is both hated and envied, taking readers from the trading floors and roadshows to private planes and after-hours overindulgence. Full of shocking lawlessness, boyish antics, and win-at-all-costs schemes, this is the definitive take on the deviant, dysfunctional, and absolutely excessive world of finance.
ISBN:9781611855500
Author:John LeFevre
Rent a Bridesmaid
Brief summary
Tilly can’t believe it when her best friend Matty is asked to be a bridesmaid. In Tilly’s favourite daydream, she’s wearing the most beautiful bridesmaid dress and walking down the aisle behind a bride.
The one wedding she’d really love to attend is her own mum and dad’s - but it seems like that's never going to happen. So Tilly decides to make her own dream come true, and puts a notice in the local shop, advertising her services as a bridesmaid. And to her amazement, she gets a reply.
A fabulous, funny and moving story about finding family and friendship in all sorts of places, from the mega-bestselling author of Tracy Beaker, Hetty Feather and Katy.
ISBN:9780440870241
Author:Jacqueline Wilson
Atlas Of Management Thinking
Brief summary
First published in 1981, this was the first book ever to be written explicitly for the right side of the reader’s brain. Much has been made of the research conducted into the left side of the brain—home to language and logic.
The right side works in images, whole patterns and undefined feelings—none of which can be verbalized. This more elusive thinking often functions as what is loosely called "intuition." Here, Edward de Bono shows us how to use the right side.
It is an atlas because it is a visual reference of images and illustrations that point the reader in the right direction (literally).
For anyone who has ever been told to trust their instinct, or who is concerned with decision-making, this book is a classic.
ISBN:9781785041105
Author:Edward de Bono
The Bat
Brief summary
Includes the opening of the brand new Harry Hole thriller, The Thirst, and an exclusive new introduction by Jo Nesbo
Harry Is Out Of His Depth
Detective Harry Hole is meant to keep out of trouble. A young Norwegian girl taking a gap year in Sydney has been murdered, and Harry has been sent to Australia to assist in any way he can.
He's not supposed to get too involved...
When the team unearths a string of unsolved murders and disappearances, nothing will stop Harry from finding out the truth. The hunt for a serial killer is on, but the murderer will talk only to Harry.
...But he might just be the next victim
ISBN:9781784705848
Author:Jo Nesbo