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The Airline Customer Experience Toolk...

KShs1,400.00 KShs1,280.00
In the airline industry, excellence is more than performance; it is a mindset and culture that permeates every touchpoint of the passenger journey and every layer of operation. It is the unwavering commitment to do the right thing, the right way, every time not because regulations demand it, but because passengers deserve it. Excellence is measured not only by outcomes - on-time departures, baggage handling accuracy, customer satisfaction but also by the behaviors and standards that produce those outcomes: discipline, professionalism, accountability, empathy, and continuous improvement.

Nothing but the Truth by Peter Keitany

KShs950.00 KShs850.00
The main purpose of this book is to equip all the believers (saints) to do the will of God on earth. It is to help believers teach sound doctrine and lead transformed lives ,showing true agape love, practicing true worship in giving in the church, leading fruitful lives, serving as per the grace and calling, using wisdom from above, living and walking by faith as empowered by the Holy Spirit, making disciples for Christ, dying to self, fighting and winning their spiritual warfare and embracing spiritual maturity. It also seeks to revive the sleeping church and inculcate biblical values in church leadership, family and parenting in the lord. These truths may be very controversial in some religious cycles yet it is the bitter truth. These radical teachings have the potential to stir and cause revival in the church and set the standards of the vibrant and spiritually fiery early church which Jesus left.

Serenades of Customer Loyalty: Celebr...

KShs1,000.00 KShs900.00
Serenades of customer loyalty serves not only a book but a book of action.Its purpose is to inspire fellow customer service professionals,leaders about creating remarkable customer experience.Accentuated with a story and a contextual poem 'Serenades of customer loyalty'Brings service home.