WHO AM I?

Brief summary Do you have what it takes to succeed in your career? The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered. For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today—and the future. Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read. Drawing on unparalleled access to business leaders around the world and studies in more than 500 organizations, Goleman documents an astonishing fact: in determining star performance in every field, emotional intelligence matters twice as much as IQ or technical expertise. Readers also discover how emotional competence can be learned. Goleman analyzes five key sets of skills and vividly shows how they determine who is hired and who is fired in the top corporations in the world. He also provides guidelines for training in the "emotionally intelligent organization," in chapters that no one, from manager to CEO, should miss. Working with Emotional Intelligence could prove to be the most important reference for bottom-line businesspeople in the first decades of the 21st century ISBN:9780553378580 Author:Daniel Goleman

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: Ways to enhance customer service in any business Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture The best answers to a wide range of interview questions Tips for documenting performance issues and conducting face-to-face reviews The ideal reference for anyone trying to create the most professional and polished cover letter possible, this book offers phrases that help create a strong first impression for prospective employers. ISBN:2147483647 Author:Michael Betrus

Contrary to popular belief, success is not just about becoming rich and famous. Chérie Carter-Scott, Ph.D., realizes that everyone has their own personal definition of success, whether it be to run a business, raise healthy, happy children, have more spare time, get good grades, or become President of the United States. In If Success Is a Game, These Are the Rules, Chérie addresses the issues at the heart of a meaningful and successful life. She helps you define what success means to you, and then tells you in ten simple rules how you can achieve it. Chérie learned the rules of success firsthand: she built her management consulting firm to serve top clients around the world, including IBM and GTE. Her books, including the #1 New York Times bestseller If Life Is a Game, These Are the Rules, touch hundreds of thousands of readers. And despite a calendar that shuttles her through dozens of time zones annually, she keeps her family close and connected. With rules as clear as "Self-trust is essential" and "Your actions affect your outcome," Chérie guides readers step-by-step through all the various challenges on the path to success. From finding your true calling to discovering the riches abundant in day-to-day routines, to recognizing opportunities and managing your resources, If Success Is a Game, These Are the Rules is both inspirational and practical. Chérie explains the importance of having a vision but also the importance of setting realistic goals. She provides tools to help you identify your gifts but also tools to help manage your time. She shows you how to believe in yourself but also how to cultivate relationships with others. Success can be a difficult and precarious journey, but once we understand what our goals are and the ways that both advances and setbacks can work for us, we can begin to move closer to what we want, and to grow as individuals. Illuminated with motivational and personal stories, and written in Chérie's warm, engaging tone, If Success Is a Game, These Are the Rules is the perfect guide for your journey as you seek to fulfill all your dreams. ISBN:767905393 Author:CARTER-SCOTT CHERIE

Three thousand years ago on a battlefield in ancient Palestine, a shepherd boy felled a mighty warrior with nothing more than a pebble and a sling-and ever since, the names of David and Goliath have stood for battles between underdogs and giants. David's victory was improbable and miraculous. He shouldn't have won. Or should he? In DAVID AND GOLIATH, Malcolm Gladwell challenges how we think about obstacles and disadvantages, offering a new interpretation of what it means to be discriminated against, suffer from a disability, lose a parent, attend a mediocre school, or endure any number of other apparent setbacks. In the tradition of Gladwell's previous bestsellers-The Tipping Point, Blink, Outliers and What the Dog Saw-DAVID AND GOLIATH draws upon history, psychology and powerful story-telling to reshape the way we think of the world around us. ISBN:2147483647 Author:Malcolm Gladwell

But by insulating ourselves from the unknown—the risks of life—we miss the great adventure of living our lives to their full potential. Ben Carson spent his childhood as an at-risk child on the streets of Detroit, and today he takes daily risks in performing complex surgeries on the brain and the spinal cord. Now, offering inspiring personal examples, Dr. Carson invites us to embrace risk in our own lives. From a man whose life dramatically portrays the connection between great risks and greater successes, here are insights that will help you dispel your fear of risk so you can dream big, aim high, move with confidence, and reap rewards you’ve never imagined. By avoiding risk, are you also avoiding the full potential of your life? The surgery was as risky as anything Dr. Ben Carson had seen. The Bijani sisters—conjoined twins—shared part of a skull, brain tissue, and crucial blood flow. One or both of them could die during the operation. But the women wanted separate lives. And they were willing to accept the risk to reach the goal, even against the advice of their doctors … As a child on the dangerous streets of Detroit, and as a surgeon in operating theaters around the world, Dr. Ben Carson has learned all about risk—he faces it on a daily basis. Out of his perilous childhood, a world-class surgeon emerged precisely because of the risks Dr. Carson was willing to take. In his compelling new book, he examines our safety-at-all-costs culture and the meaning of risk and security in our lives. In our 21st-century world, we insulate ourselves with safety. We insure everything from vacations to cell phones. We go on low-cholesterol diets and buy low-risk mutual funds. But in the end, everyone faces risk, like the Bijani twins did with their brave decision. Even if our choices are not so dramatic or the outcome so heartbreaking, what does it mean if we back away instead of move forward? Have we so muffled our hearts and minds that we fail to reach for all that life can offer us—and all that we can offer life? Take the Risk guides the reader through an examination of risk, including: • A short review of risk-taking in history. • An assessment of the real costs and rewards of risk. • Learning how to assess and accept risks. • Understanding how risk reveals the purpose of your lives." ISBN:866601694 Author:Ben Carson

Vince Lombardi--loved by some, feared by others, but respected by all--was first and foremost a winner. The greatest sports coach of his time, perhaps of all time, Lombardi was also a thoughtful man with uncommon passion, a motivator with uncompromising values, and a leader with unprecedented wisdom and authority. More than three decades since Lombardi's untimely passing, his words continue to resonate. In The Lombardi Rules, Vince Lombardi Jr. examines many of his father's most celebrated quotes to reveal the bedrock principles behind his legendary success. This concise yet comprehensive book is packed with proven insights and techniques that are especially valuable in today's hard-fought business arena, including: Ask yourself tough questions Play to your strengths Work harder than anybody Be prepared to sacrifice Be mentally tough Know your stuff Demand autonomy Act, don't react Keep it simple Focus on fundamentals Chase perfection Run to win Vince Lombardi's uncanny ability to motivate others, along with his insatiable drive for victory, made him the standard against which leaders in very field are measured. The Lombardi Rules provides an insider's look at Lombardi's extraordinary methods, and shows you how to adapt and adopt those methods for leadership success in your own career. ISBN:2147483647 Author:Vince Lombardi Jr