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Business Information Management: Improving Performance Using Information Systems
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Information. Technology. Both resources are increasingly important as organisations seek to improve their performance. Applying information and technology can offer new ways to do business, increase the efficiency of business processes, reduce…
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The Truth about Employee Engagement: A Fable about Addressing the Three Root Causes of Job Misery.
In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: job misery. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable.
Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more engaging.
As with all of Lencioni’s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three root causes of job misery and how they can be remedied. It covers the benefits of managing for job engagement within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations.
Patrick Lencioni is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits.
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This considerate man, who appeared so normal to anyone who met him, became first controlling, then violent, and Cathy found herself trapped in a terrifyingly abusive marriage. Eventually, for the sake of her young son, she found the strength to escape and over the years managed to create a good life for her boy, making sure he never had the memories of fear and daily trauma she had suffered.
Still Tobin remained a threatening presence in the background. Then, turning on the television set in 2006, she screamed with horror when a familiar face appeared on the news. Her ex-husband, her son's father, was a serial killer.
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Digilogue: How to Win the Digital Minds and Analogue Hearts of Tomorrow's Customer
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Anything that can be digitized will be digitized. But can the digital-connect ever really replace the personal touch? Is word-of-mouse always more effective than word-of-mouth? And what of customers’ enduring need for analogue experiences (think analogue watches, paperback books and multiplex movie theatres, for example). In your rush to embrace your customers’ digital mind are you ignoring an equally valuable asset: their analogue heart? Better yet, how can you leverage the analogue heart to provide your company or brand with an unbeatable competitive edge?
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In the ensuing panic among the town officials, bureaucracy and corruption are effectively exposed.
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