ENJOY FREE DELIVERY WITHIN NAIROBI FOR ORDERS ABOVE 10,000
Nuria App
Kenyan Shilling (KSh)
  • Kenyan Shilling (KSh)
  • United States (US) dollar ($)
  • Pound sterling (£)
  • Ugandan Shilling (UGX)
0 Wishlist
Login / Register
  • Home
  • Shop
  • Kenyan Books
  • Rare Books
  • Gift Card
  • Blog
  • Contact Us
  • SELL ON NURIA
  • VENDOR LOGIN
Menu
0 items KShs0.00
Browse Categories
  • Kenya Books
  • Rare Books
  • International Bestsellers
  • Self Help & Motivation
  • Fiction
  • Autobiography
  • Business
  • Children’s Books
  • Kids & Teens
  • African Interest
  • Educational Books
  • Romances & Thrillers
HELP / SUPPORT

0794 233 261

0 items KShs0.00
-34%
Click to enlarge
Home Books Business Dear Customer, We’ve got this! by Hannah Karanja
Reflection & Resurgence: A Believer's Journey to Allah KShs1,500.00
Back to products
The Road I took By Dr James Karanja KShs3,000.00 KShs2,750.00

Dear Customer, We’ve got this! by Hannah Karanja

KShs1,500.00 KShs997.00

Nuria Ranking: #216 in Business

In stock

Purchase this product now and earn 2 Points!

“Dear Customer, We’ve Got This!” is the book I wish I had — a heart-to-heart on how real connection can transform how we serve. With stories, simple tools, and a dash of humor, Hannah Karanja shows how teams can serve with confidence, empathy, and joy — and keep customers coming back for more.

Add KShs10,000.00 worth of products to your cart for free delivery within Nairobi!
Add to wishlist
Category: Business Tag: Marketing and Sales
Share:
Close
  • Shipping
  • Reviews (0)
  • Vendor Info
  • More Products
Shipping
Reviews (0)
Rated 0 out of 5
0 reviews
Rated 5 out of 5
0
Rated 4 out of 5
0
Rated 3 out of 5
0
Rated 2 out of 5
0
Rated 1 out of 5
0

Reviews

Clear filters

There are no reviews yet.

Be the first to review “Dear Customer, We’ve got this! by Hannah Karanja” Cancel reply

Your email address will not be published. Required fields are marked *


Vendor Info

Vendor Information

  • Store Name: Hannah Karanja
  • Vendor: Hannah Karanja
  • No ratings found yet!
More Products
No product has been found!

Related products

-5%Sold out

The Manager’s Guide to Strategy

Books, Business
KShs2,995.00 KShs2,846.00
Translated into 16 languages! The reader-friendly, icon-rich Briefcase Books series is must reading for all managers at every level. All managers, whether brand new to their positions or well-established in the organizational hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their organizations. The best strategies--and the most capable managers--are those that effectively match an organization's capabilities with its customers' needs. "The Manager's Guide to Strategy "shows managers how to analyze a firm's position in the marketplace, formulate and execute a profitable strategy, then evaluate and revise that strategy over time. It details techniques for making employees excited about and committed to a strategy, and explains how to use strategy to take advantage of opportunities as they arise--to the mutual benefit of both a company and its customers. ISBN:2147483647 Author:Roger A. Formisano
Add to wishlist
Read more
Quick view
-5%

What Rich People Know

Books, Business
KShs1,495.00 KShs1,421.00
Part small-business manual, part how-to-get-rich guide, this succinct book reveals simple, practical, and innovative methods to enrich and enhance one's life and bottom line with the development of entrepreneurial skills. Topics such as motivation, marketing, managing people, interpersonal skills, and business systems and procedures are discussed. ISBN:2147483647 Author:Brian Sher
Add to wishlist
Add to basket
Quick view
-5%Sold out

Egonomics

Books, Business
KShs1,295.00 KShs1,231.00
The Questions"Arrogant, self-centered, stubborn, " and "insecure" -- words that most people associate with ego. But in this original, eye-opening work, authors David Marcum and Steven Smith argue that the upside of ego is as powerful as the downside and answer questions about ego that have been a mystery to most people. In his landmark book, "Good to Great, " Jim Collins showed that one of two key traits defined leaders who transformed organizations from good to great: humility. But if humility is so powerful, why don't more of us have it? Why does ego allow us to reach good results but never great ones, unless balanced by humility? Why do we need ego to personally succeed, while having it often interferes with the success we pursue? The Answers Using five years of exhaustive research, Marcum and Smith provide compelling evidence and matter-of-fact answers on striking the balance between ego and humility to reach the next level of leadership. The authors include case studies to illustrate how ego subtly interferes with success but also how ego sparks the drive to achieve, the nerve to try something new, and the tenacity to conquer adversity. The Early Warning Signs We all have moments when ego costs us everything from an honest conversation to a job or promotion. Through cross-disciplinary research, egonomics reveals how to detect four early warning signs that ego is becoming a liability, including how: - being too competitive makes you less competitive - defending ideas turns into defending yourself - winning ideas can be halted by the creator's own intelligence and talent - desiring respect and recognition can interfere with success The Keys to Egonomic Health Three key principles keep ego healthy: - humility: striking the crucial balance between too much ego and not enough - curiosity: blending free thinking and discipline without bias - veracity: removing fear of giving or getting feedback to produce water-cooler honesty With a clear focus on elevating the way you do business, "egonomics" is a liberating approach to becoming a rare and respected leader. ISBN:2147483647 Author:David Marcum, Steven Smith
Add to wishlist
Read more
Quick view
-5%

How Buffett Does It

Books, Business
KShs2,995.00 KShs2,846.00
A concise, no-nonsense rulebook for investors looking to achieve Buffett-like results Warren Buffett is one of the wealthiest investor in the world. Millions of independent investors follow his every move. But why Buffett? What signs does he see that others miss? And more important, what can investors do to follow Buffett's path to investment and financial success? "How Buffett Does It "explores the 24 primary rules Buffett has followed from day one, and that people from market novices to seasoned veterans can use to strengthen their investing results. Drawing from literally hundreds of quotes and maxims, Buffett admirer and attorney James Pardoe has chosen those that encapsulate and explain the Buffett legend. This plain-talking and investor-friendly guidebook takes readers on an in-depth journey through strategies including: Focus on not losing money rather than making it Don't own any stock for 10 minutes that you wouldn't own for 10 years Be fearful when others are greedy and greedy when others are fearful ISBN:2147483647 Author:James Pardoe
Add to wishlist
Add to basket
Quick view
-5%

The Big Book of Customer Service Training Games

Books, Business
KShs2,495.00 KShs2,371.00
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more." ISBN:2147483647 Author:Peggy Carlaw, Vasudha Deming, Vasudha Kathleen Deming
Add to wishlist
Add to basket
Quick view
-5%Sold out

The Transparent Leader

Books, Business
KShs2,495.00 KShs2,371.00
Drawing on his experience as a leader in some of the nation's largest corporations, Baum issues a convincing call for honest, ethical, "transparent" dealing throughout the business world. Baum outlines the management techniques he uses within and without the company to get outstanding results without skirting the rules or bending the truth. Baum maintains that by fostering trust, integrity and accountability at all levels within the corporation, managers can stop the erosion of employee loyalty, restore consumer trust in brands, products, and American business. Baum teaches executives fresh ways of managing Wall Street analysts, communicating with shareholders, and wading through the complex maze of social responsibility issues. As a member of six corporate boards, Baum offers unique insight into transparent leadership, including the advantages and pitfalls of corporate governance, and the pressures executives face in reporting earnings. He also discusses the importance of setting standards for ethical business practices, yet highlights the dangers of government regulations that may result in excessive compliance costs at the expense of shareholders, creative risk taking, and innovation. ISBN:2147483647 Author:Herb Baum, Tammy Kling
Add to wishlist
Read more
Quick view
-13%

Nudge by Richard H. Thaler and Cass R. Sunstein

Books, Business
KShs2,890.00 KShs2,500.00
Every day, we make decisions on topics ranging from personal investments to schools for our children to the meals we eat to the causes we champion. Unfortunately, we often choose poorly. The reason, the authors explain, is that, being human, we all are susceptible to various biases that can lead us to blunder. Our mistakes make us poorer and less healthy; we often make bad decisions involving education, personal finance, health care, mortgages and credit cards, the family, and even the planet itself. Thaler and Sunstein invite us to enter an alternative world, one that takes our humanness as a given. They show that by knowing how people think, we can design choice environments that make it easier for people to choose what is best for themselves, their families, and their society. Using colorful examples from the most important aspects of life, Thaler and Sunstein demonstrate how thoughtful "choice architecture” can be established to nudge us in beneficial directions without restricting freedom of choice. Nudge offers a unique new take—from neither the left nor the right—on many hot-button issues, for individuals and governments alike. This is one of the most engaging and provocative books to come along in many years.
Add to wishlist
Add to basket
Quick view
-20%

How The Mighty Fall by Jim Collins

Books, Business
KShs3,990.00 KShs3,190.00
Brief Summary Decline can be avoided. Decline can be detected. Decline can be reversed. Amidst the desolate landscape of fallen great companies, Jim Collins began to wonder: How do the mighty fall? Can decline be detected early and avoided? How far can a company fall before the path toward doom becomes inevitable and unshakable? How can companies reverse course? In How the Mighty Fall, Collins confronts these questions, offering leaders the well-founded hope that they can learn how to stave off decline and, if they find themselves falling, reverse their course. Collins' research project—more than four years in duration—uncovered five step-wise stages of decline: Stage 1: Hubris Born of Success Stage 2: Undisciplined Pursuit of More Stage 3: Denial of Risk and Peril Stage 4: Grasping for Salvation Stage 5: Capitulation to Irrelevance or Death By understanding these stages of decline, leaders can substantially reduce their chances of falling all the way to the bottom. Great companies can stumble, badly, and recover. Every institution, no matter how great, is vulnerable to decline. There is no law of nature that the most powerful will inevitably remain at the top. Anyone can fall and most eventually do. But, as Collins' research emphasizes, some companies do indeed recover—in some cases, coming back even stronger—even after having crashed into the depths of Stage 4. Decline, it turns out, is largely self-inflicted, and the path to recovery lies largely within our own hands. We are not imprisoned by our circumstances, our history, or even our staggering defeats along the way. As long as we never get entirely knocked out of the game, hope always remains. The mighty can fall, but they can often rise again"
Add to wishlist
Add to basket
Quick view
-14%

The Personal MBA by Josh Kaufman

Books, Business
KShs2,900.00 KShs2,490.00
Brief Summary Master the fundamentals, hone your business instincts, and save a fortune in tuition. The consensus is clear: MBA programs are a waste of time and money. Even the elite schools offer outdated assembly-line educations about profit-and-loss statements and PowerPoint presentations. After two years poring over sanitized case studies, students are shuffled off into middle management to find out how business really works. Josh Kaufman has made a business out of distilling the core principles of business and delivering them quickly and concisely to people at all stages of their careers. His blog has introduced hundreds of thousands of readers to the best business books and most powerful business concepts of all time. In The Personal MBA, he shares the essentials of sales, marketing, negotiation, strategy, and much more. True leaders aren't made by business schools-they make themselves, seeking out the knowledge, skills, and experiences they need to succeed. Read this book and in one week you will learn the principles it takes most people a lifetime to master. " " " ISBN:2147483647 Author:Josh Kaufman
Add to wishlist
Add to basket
Quick view
-11%

Start up Nation by Dan Senor and Saul Singer

Books, Business
KShs1,900.00 KShs1,690.00
START-UP NATION addresses the trillion dollar question: How is it that Israel-- a country of 7.1 million, only 60 years old, surrounded by enemies, in a constant state of war since its founding, with no natural resources-- produces more start-up companies than large, peaceful, and stable nations like Japan, China, India, Korea, Canada and the UK? With the savvy of foreign policy insiders, Senor and Singer examine the lessons of the country's adversity-driven culture, which flattens hierarchy and elevates informality-- all backed up by government policies focused on innovation. In a world where economies as diverse as Ireland, Singapore and Dubai have tried to re-create the "Israel effect", there are entrepreneurial lessons well worth noting. As America reboots its own economy and can-do spirit, there's never been a better time to look at this remarkable and resilient nation for some impressive, surprising clues." "
Add to wishlist
Add to basket
Quick view
-5%Sold out

Perfect Phrases for Professional

Books, Business
KShs1,895.00 KShs1,801.00
Put these words to work for you! Learn the gift of gab and get closer to your dream job This latest addition to the bestselling Perfect Phrases series is a must-read for anyone who dreads networking or who has ever fumbled or frozen during important and possibly career-changing conversations. "Perfect Phrases for Professional Networking" arms readers with foolproof and versatile phrases that help them take advantage of virtually any professional networking opportunity. KNOW WHAT TO SAY IN ANY SITUATION From cocktail parties to industry conferences, association meetings, and even unexpected run-ins on the street, this book has all the tools you need to feel comfortable striking up a conversation, steering it in the right direction, and following up effectively. Whether you're looking for a promotion, considering a career change, or just hoping to update that rolodex for a rainy day, this handy resource has you covered--including new-media tactics such as e-mail etiquette, rules for social networking, and the proper way to leave a blog comment. Author Susan Benjamin shows you how to: Break the ice Use personal connections to create a conversation Steer the conversation toward leads Ask for an invitation to an exclusive gathering Get through to someone who's putting you off Get new leads from an old contact Perfect your elevator pitch Send a cold e-mail that gets a response Make the most of online networking functions No matter how tough networking is for you, the Perfect Phrases format makes it simple for you to start building connections today. ISBN:2147483647 Author:Susan Benjamin
Add to wishlist
Read more
Quick view
-10%

Thrive by Arianna Huffington

Books, Business
KShs1,990.00 KShs1,790.00
Brief Summary In Thrive, Arianna Huffington makes an impassioned and compelling case for the need to redefine what it means to be successful in today's world. Arianna Huffington's personal wake-up call came in the form of a broken cheekbone and a nasty gash over her eye -- the result of a fall brought on by exhaustion and lack of sleep. As the cofounder and editor-in-chief of the Huffington Post Media Group -- one of the fastest growing media companies in the world -- celebrated as one of the world's most influential women, and gracing the covers of magazines, she was, by any traditional measure, extraordinarily successful. Yet as she found herself going from brain MRI to CAT scan to echocardiogram, to find out if there was any underlying medical problem beyond exhaustion, she wondered is this really what success feels like? As more and more people are coming to realize, there is far more to living a truly successful life than just earning a bigger salary and capturing a corner office. Our relentless pursuit of the two traditional metrics of success -- money and power -- has led to an epidemic of burnout and stress-related illnesses, and an erosion in the quality of our relationships, family life, and, ironically, our careers. In being connected to the world 24/7, we're losing our connection to what truly matters. Our current definition of success is, as Thrive shows, literally killing us. We need a new way forward. In a commencement address Arianna gave at Smith College in the spring of 2013, she likened our drive for money and power to two legs of a three-legged stool. They may hold us up temporarily, but sooner or later we're going to topple over. We need a third leg -- a third metric for defining success -- to truly thrive. That third metric, she writes in Thrive, includes our well-being, our ability to draw on our intuition and inner wisdom, our sense of wonder, and our capacity for compassion and giving. As Arianna points out, our eulogies celebrate our lives very differently from the way society defines success. They don't commemorate our long hours in the office, our promotions, or our sterling PowerPoint presentations as we relentlessly raced to climb up the career ladder. They are not about our resumes -- they are about cherished memories, shared adventures, small kindnesses and acts of generosity, lifelong passions, and the things that made us laugh. In this deeply personal book, Arianna talks candidly about her own challenges with managing time and prioritizing the demands of a career and raising two daughters -- of juggling business deadlines and family crises, a harried dance that led to her collapse and to her "aha moment." Drawing on the latest groundbreaking research and scientific findings in the fields of psychology, sports, sleep, and physiology that show the profound and transformative effects of meditation, mindfulness, unplugging, and giving, Arianna shows us the way to a revolution in our culture, our thinking, our workplace, and our lives.""" ISBN:2147483647 Author:Arianna Huffington
Add to wishlist
Add to basket
Quick view
-12%

What the CEO Wants You to Know

Books, Business
KShs2,500.00 KShs2,190.00
Brief Summary The universal laws of business success . . . no matter whether you are selling fruit from a stand or running a Fortune 500 company. Have you ever noticed that the business savvy of the world's best CEOs seems like a kind of street smarts? They sense where the opportunities are and how to take advantage of them. And their companies make money consistently, year after year. How different is it to run a big company than to sell fruit from a cart or run a small shop in a village? In essence, not very, according to Ram Charan. From his childhood in India, where he worked in his family's shoe shop, to his education at Harvard Business School and his daily work advising many of the world's best CEOs, Ram understands business as few can. The best CEOs have a knack for bringing the most complex business down to the fundamentals -- the same fundamentals of the family shoe shop. They have business acumen -- the ability to focus on the basics and make money for the company. What the CEO Wants You to Know captures these insights and explains in clear, simple language how to do what great CEOs do instinctively and persistently: * Understand the basic building blocks of a business and use them to figure out how your company makes money and operates as a total business. * Decide what to do, despite the clutter of day-to-day business and the complexity of the real world. Many people spend more than a hundred thousand dollars on an MBA without learning to pull these pieces of the puzzle together. Many others lack a formal business education and feel shut out from the executive suite. What the CEO Wants You to Know takes the mystery out of business and shows the secrets of success used by business legends like Jack Welch of GE." ISBN:9789944326094 Author:Ram Charan
Add to wishlist
Add to basket
Quick view
-15%

Blue Ocean Strategy by Renée Mauborgne and W Chan Kim Hardcover

Books, Business
KShs6,500.00 KShs5,500.00
The global phenomenon, embraced by business worldwide and now published in more than 40 languages. This international bestseller challenges everything you thought you knew about the requirements for strategic success. Since the dawn of the industrial age, companies have engaged in head-to-head competition in search of sustained, profitable growth. They have fought for competitive advantage, battled over market share, and struggled for differentiation. Yet, as this influential and immensely popular book shows, these hallmarks of competitive strategy are not the way to create profitable growth in the future. In the international bestseller Blue Ocean Strategy, W. Chan Kim and Renee Mauborgne argue that cutthroat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool. Based on a study of 150 strategic moves (spanning more than 100 years across 30 industries), the authors argue that lasting success comes not from battling competitors, but from creating "blue oceans"—untapped new market spaces ripe for growth. Such strategic moves, which the authors call "value innovation,” create powerful leaps in value that often render rivals obsolete for more than a decade. Blue Ocean Strategy presents a systematic approach to making the competition irrelevant and outlines principles and tools any company can use to create and capture their own blue oceans. A landmark work that upends traditional thinking about strategy, this bestselling business book charts a bold new path to winning the future. "
Add to wishlist
Add to basket
Quick view
-5%

Powell Principles

Books, Business
KShs2,495.00 KShs2,371.00
The key to success in any setting lies in knowing how to be an effective leader. The Powell Principles outlines the decision-making habits, success strategies, and leadership philosophies of Secretary of State Colin Powell, and provides fascinating examples of how Powell has used them to overcome numerous obstacles in his climb to the top. Filled with insights that are refreshingly honest, this concise, powerful book reveals how you can dramatically improve your leadership skills and achieve unmatched levels of professional success, while inspiring others to extraordinary performance. ISBN:2147483647 Author:Oren Harari
Add to wishlist
Add to basket
Quick view
-5%

Trolley Wars

Books, Business
KShs1,295.00 KShs1,231.00
Recent times have seen ferocious battles for supremacy among the supermarket chains in Britain. US giant WalMart took over ASDA, and northern upstart Morrisons acquired Safeway. Meanwhile Tesco has gone from strength to strength while Sainsbury's has slid further and further down the greasy pole. "Trolley Wars" tells not only the gripping business story behind these changes but also the social changes that have accompanied and underpinned it. It reveals the truth behind supermarkets' relationships with their suppliers and customers, and the ruthless world behind the checkout. ISBN:2147483647 Author:Judi Bevan
Add to wishlist
Add to basket
Quick view
delivery

QUICK DELIVERY

Swift dispatch

ONLINE PAYMENT

Multiple options

EXPERT SUPPORT

Help when you need it

WIDE VARIETY

Thousands of books

GLOBAL SHIPPING

Worldwide delivery

  • TALK TO US
    • 0794 233261 / 0724 670194
    • nuriakenyabookstore@gmail.com
    • The Bazaar Building, 1st Floor
  • About Nuria
    • Our Story
    • Blog
    • Contact Us
  • VENDORS
    • Sell on Nuria
    • Vendor Login
    • Privacy Policy
  • USEFUL LINKS
    • Delivery Policy
    • Returns
    • Gift Card Balance
digitals-app-store-button
google-play-button

We Accept

2023 NURIA KENYA All rights reserved
  • Menu
  • Categories
  • Kenya Books
  • Rare Books
  • International Bestsellers
  • Self Help & Motivation
  • Fiction
  • Autobiography
  • Business
  • Children’s Books
  • Kids & Teens
  • African Interest
  • Educational Books
  • Romances & Thrillers
  • Home
  • Shop
  • Gift Card
  • About Us
  • Nuria App
  • Contact Us
  • Wishlist
  • Login / Register
Shopping cart
Close
Sign in
Close

Lost your password?

No account yet?

Create an Account
Shop
Sidebar
0 Wishlist
0 items Cart
My account