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24 items KShs39,113.00
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Home Books General Thriller / Suspense Crime & Mystery Version Zero
Oxford Reading Tree Explore Biff, Chip and Kipper stories Level 7 KShs6,900.00
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Cambridge Grammar and Writing Skills Learner's 5 KShs2,160.00

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Max is fortunate enough to be employed by Wren, the world's most powerful social media company. He works in a sprawling campus made of glass on a project so secret he can tell no one about it. But one day he discovers something sinister going…
By David Yoon

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SKU: 40173ea48d95 Categories: Books, Crime & Mystery, General, Thriller / Suspense
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Top Mark KCSE Questions & Answers Agriculture

Books, 8-4-4 Books, Top Mark KCSE Questions And Answers
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Hug Your Haters by Jay Baer

Books, Business
KShs1,899.00 KShs1,805.00
Brief Summary Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver out¬standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics ("haters”) can now express their displeasure faster and more pub¬licly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to "pick their spots” when choosing to answer criticisms. Bestselling author Jay Baer shows why that approach is a major mistake. Based on an exten¬sive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very differ¬ent motivations: ·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and com¬pany websites. Offstage haters don’t care if any¬one else finds out, as long as they get answers. ·Onstage haters. These people are often disap¬pointed by a substandard interaction via tradi¬tional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific play-books and formulas as well as a fold-out poster of "the Hatrix,” which summarizes the best strate¬gies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity. Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes. ISBN:9781101980675 Author:Jay Baer
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A Storm of Swords Blood and Gold by George RR Martin Book 3

Books, International Bestsellers
Rated 5.00 out of 5
KShs999.00 KShs950.00
Brief Summary The Starks are scattered. Robb Stark may be King in the North, but he must bend to the will of the old tyrant Walder Frey if he is to hold his crown. And while his youngest sister, Arya, has escaped the clutches of the depraved Cersei Lannister and her son, the capricious boy-king Joffrey, Sansa Stark remains their captive. Meanwhile, across the ocean, Daenerys Stormborn, the last heir of the Dragon King, delivers death to the slave-trading cities of Astapor and Yunkai as she approaches Westeros with vengeance in her heart. ISBN:9780007119554 Author:George RR Martin
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Manual of Allergy and Immunology

Books, Educational Books, Higher Education, Medicine
KShs7,800.00
The fifth edition of the Manual of Allergy and Immunology is designed to serve health care professionals in the diagnosis and management of allergic and other immunological disorders. The manual presents the basic and essential material and... By Adelman
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How to Hide an Empire by Daniel Immerwahr

Books, Fiction and Non Fiction
KShs1,699.00 KShs1,615.00
Brief Summary A pathbreaking history of the United States' overseas possessions and the true meaning of its empire. We are familiar with maps that outline all fifty states. And we are also familiar with the idea that the United States is an "empire," exercising power around the world. But what about the actual territories--the islands, atolls, and archipelagos--this country has governed and inhabited? In How to Hide an Empire, Daniel Immerwahr tells the fascinating story of the United States outside the United States. In crackling, fast-paced prose, he reveals forgotten episodes that cast American history in a new light. We travel to the Guano Islands, where prospectors collected one of the nineteenth century's most valuable commodities, and the Philippines, site of the most destructive event on U.S. soil. In Puerto Rico, Immerwahr shows how U.S. doctors conducted grisly experiments they would never have conducted on the mainland and charts the emergence of independence fighters who would shoot up the U.S. Congress. In the years after World War II, Immerwahr notes, the United States moved away from colonialism. Instead, it put innovations in electronics, transportation, and culture to use, devising a new sort of influence that did not require the control of space. Rich with absorbing vignettes, full of surprises, and driven by an original conception of what empire and globalization mean today, How to Hide an Empire is a major and compulsively readable work of history. ISBN:9780374172145 Author:Daniel Immerwahr
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A Falcon Flies

Books, International Bestsellers
KShs1,500.00 KShs1,290.00
In 1860, a man and woman approach the coast of Africa aboard a swift clipper--in the command of an American who knows no law. Robyn Ballantyne and her brother Morris have waited years for this moment: to return to Africa, to search for their missionary father who had disappeared somewhere in the wilderness.Traveling north from Cape Town, they follow a map left by a madman--into an uncharted world of waterfalls and jungle, teeming wildlife, murderous disease, and the ghastly ruins of an astounding city.Uncovering their father's trail, Robyn and her brother are in the midst of a slave trade that pours out of Africa like a bloody wound. Now, to survive what they have found, they must make their separate ways out--through pitched battles on land and on sea…and through the pride, passions and fury of their hearts… ISBN:2147483647 Author:Wilbur Smith
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Reckless

Books, Romances & Thrillers
KShs895.00 KShs851.00
Once upon a time, Tracy Whitney was one of the best thieves in the business. Then she settled down and had a child—a beautiful, bright, mischievous boy who was the center of her life. Tracy planned to spend the rest of her days quietly, living anonymously deep in the stunning Colorado mountains, devoted to raising her son. But tragedy forces her to face her greatest nightmare. Now, with nothing left to protect, this superb con artist, jewel thief, computer wizard, and cat burglar returns to the hunt, more dangerous, ruthless, and reckless than ever. The world faces a new terror threat from Group 99, a diverse collection of global hackers intent on the collapse of capitalism and private wealth and the creation of a new world order. When the group turns to violence—kidnapping an American investigative journalist, shooting a British military hostage, and blowing up an international industrialist—the mysterious woman pulling their strings, a wily and wealthy American known only as Althea, becomes the CIA’s most sought criminal. But their only hope of finding her is a woman with a dark and dangerous past of her own. A woman who has also successfully evaded detection by the authorities around the world: Tracy. Convinced that Althea is behind the deadly act that shattered her life, Tracy sets out on a global hunt to flush out her prey. But as she soon discovers, the truth is as elusive as her target. Hampered by corruption, lies, and enemies masked as allies, Tracy will be pushed to the brink, where she must face her darkest demons. All of her experience tells Tracy that the answers are right in front of her—if only she can look at the clues in the right way. Propelled by an unquenchable thirst for revenge, and with the fate of so many resting in her hands, just how reckless will Tracy become when she has nothing left to lose? An addictive tale of espionage, mystery, passion, greed, betrayal, and vengeance that takes you from the beautiful Rocky Mountains to Europe’s oldest and grandest cities, filled with a cast of intriguing characters both new and familiar, Sidney Sheldon’s Reckless is a glamorous thrill ride that will leave you breathless until its shocking end." ISBN:2147483647 Author:Sidney Sheldon, Tilly Bagshawe
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Virgin Way

Books, AutoBiography
Rated 4.00 out of 5
KShs1,695.00 KShs1,611.00
Now Branson gives an inside look at his strikingly different swashbuckling style of leadership. Learn how fun, family, passion, and the dying art of listening are key components to what his extended family of employees around the world have always dubbed (with a wink) the "Virgin Way.” This unique perspective comes from a man who dropped out of school at sixteen, suffers from dyslexia, and has never worked for anyone but himself. He may be famous for thinking outside the box—an expression he despises—but Branson asserts that "you’ll never have to think outside the box if you refuse to let anyone build one around you.” This is a unique book on leadership from someone who readily admits he has never read a book on leadership in his life. So expect the unexpected."" ISBN:1591847564 Author:Richard Branson
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Trusted Advice Your New Baby

Books, Parenting
KShs999.00 KShs950.00
Brief summary Caring for your newborn during the first six months From parenting Guru Dr Miriam Stoppard comes the Trusted Advice series; providing warm and reassuring advice and guidance for every step of the way. With a fresh, contemporary feel and affordable price, these books are perfect for reading cover to cover or to dip in and out of for quick reference. Clear, concise directions show you how to feed, bathe, hold and deal with your baby in a reassuring way. Featuring step-by-step illustrations and photo demonstrations, this book presents essential information as clearly as possible. As well as dealing with key issues such as sleeping, going out and comforting your baby, the book includes information on how girls and boys develop differently and how to adapt care for their individual needs. " ISBN:9781405356527 Author:Miriam Stoppard
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DIARY OF A WIMPY KID: HARD LUCK

Books, Kids & Teens
KShs1,295.00 KShs1,231.00
Greg Heffley's on a losing streak. His best friend, Rowley Jefferson, has ditched him, and finding new friends in middle school is proving to be a tough task. To change his fortunes, Greg decides to take a leap of faith and turn his decisions over to chance. Will a roll of the dice turn things around, or is Greg's life destined to be just another hard-luck story? ISBN:141352381 Author:KINNEY JEFF
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HERO

Books, Self Help & Motivation
KShs1,695.00 KShs1,611.00
Twelve successful people today took seemingly impossible journeys to success. Each of us was born with everything we need to live our greatest dream, fulfill our missions and change the world. You too can be a hero. ISBN:1471133442 Author:BRYNE RHONDA
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Working with Emotional Intelligence by Daniel Goleman

Books, Self Help & Motivation
KShs2,800.00 KShs2,500.00
Brief summary Do you have what it takes to succeed in your career? The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered. For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today—and the future. Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read. Drawing on unparalleled access to business leaders around the world and studies in more than 500 organizations, Goleman documents an astonishing fact: in determining star performance in every field, emotional intelligence matters twice as much as IQ or technical expertise. Readers also discover how emotional competence can be learned. Goleman analyzes five key sets of skills and vividly shows how they determine who is hired and who is fired in the top corporations in the world. He also provides guidelines for training in the "emotionally intelligent organization," in chapters that no one, from manager to CEO, should miss. Working with Emotional Intelligence could prove to be the most important reference for bottom-line businesspeople in the first decades of the 21st century ISBN:9780553378580 Author:Daniel Goleman
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How To Write

Books, Dictionaries & References
KShs1,899.00 KShs1,805.00
Are you sometimes unsure of how to write a business letter or a social note? Do you come up blank when you have to compose a press release, a complaint, a request for a credit check, or a wedding invitation? Now there’s help. Every form of written correspondence has its own protocol, and this authoritative yet easy-to-use reference book presents the best advice on writing all of them. How to Write It includes models and advice for virtually any situation, ranging from direct-mail pieces to party invitations, resumes to collection letters, proposals to notes of congratulation, product orders to thank-you notes. Your complete guide to everything you need to write, this indispensable volume also includes: A time-saving compendium of over 250 samples that can be used as templates to suit any situation. Grammar and punctuation guides An appendix on bias-free language for the new millennium How to adapt traditional forms of communication to e-mail and the Internet without losing any clarity of expression. Forms of address for everyone from your next-door neighbor to royalty. How to Write It deals with every type of letter and document, from the ones we enjoy writing to the ones we dread. Indexed for immediate answers, this quick-reference guide is an invaluable tool for every home, business, or classroom writer. ISBN:1607740322 Author:LAMB SANDRA E.
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DIARY OF A WIMPY KID LAST STRAW

Books, Kids & Teens
KShs1,200.00 KShs1,100.00
Let's face it: Greg Heffley will never change his wimpy ways. Somebody just needs to explain that to Greg's father. You see, Frank Heffley actually thinks he can get his son to toughen up, and he enlists Greg in organized sports and other "manly" endeavors. Of course, Greg is able to easily sidestep his father's efforts to change him. But when Greg's dad threatens to send him to military academy, Greg realizes he has to shape up . . . or get shipped out. ISBN:141324920 Author:KINNEY JEFF
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The Big Book of Customer Service Training Games

Books, Business
KShs2,495.00 KShs2,371.00
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more." ISBN:2147483647 Author:Peggy Carlaw, Vasudha Deming, Vasudha Kathleen Deming
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Encyclopedia of Gardening

Books, Home & Living
KShs7,500.00 KShs7,000.00
Brief summary Fully revised and updated edition of the world's finest and most authoritative source of gardening advice, from the experts at the RHS Marking 20 years since first publication, the updated edition of the RHS Encyclopedia of Gardening is the classic reference for keen gardeners. Packed with unrivalled gardening advice you'll find guidance and step-by-steps on everything from pruning to propagation. Plus new topics reflect current trends including how to grow fruit and vegetables in containers and green roofs. Whatever you’re level of skill in the great outdoors, expert tips and guidance from Editor Christopher Brickell and a team of specialist contributors, the RHS Encyclopedia of Gardening will help you create and keep your garden perfect all year round. ISBN:9781409383949 Author:Christopher Brickell
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Why Nations Fail by Daron Acemoglu and James A. Robinson

Books, Governance
KShs3,000.00 KShs2,690.00
Brilliant and engagingly written, Why Nations Fail answers the question that has stumped the experts for centuries: Why are some nations rich and others poor, divided by wealth and poverty, health and sickness, food and famine? Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence? Daron Acemoglu and James Robinson conclusively show that it is man-made political and economic institutions that underlie economic success (or lack of it). Korea, to take just one of their fascinating examples, is a remarkably homogeneous nation, yet the people of North Korea are among the poorest on earth while their brothers and sisters in South Korea are among the richest. The south forged a society that created incentives, rewarded innovation, and allowed everyone to participate in economic opportunities. The economic success thus spurred was sustained because the government became accountable and responsive to citizens and the great mass of people. Sadly, the people of the north have endured decades of famine, political repression, and very different economic institutions—with no end in sight. The differences between the Koreas is due to the politics that created these completely different institutional trajectories. Based on fifteen years of original research Acemoglu and Robinson marshall extraordinary historical evidence from the Roman Empire, the Mayan city-states, medieval Venice, the Soviet Union, Latin America, England, Europe, the United States, and Africa to build a new theory of political economy with great relevance for the big questions of today, including: - China has built an authoritarian growth machine. Will it continue to grow at such high speed and overwhelm the West? - Are America’s best days behind it? Are we moving from a virtuous circle in which efforts by elites to aggrandize power are resisted to a vicious one that enriches and empowers a small minority? - What is the most effective way to help move billions of people from the rut of poverty to prosperity? More philanthropy from the wealthy nations of the West? Or learning the hard-won lessons of Acemoglu and Robinson’s breakthrough ideas on the interplay between inclusive political and economic institutions? Why Nations Fail will change the way you look at—and understand—the world."
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The Secret by Rhonda Byrne

Books, Self Help & Motivation
KShs3,490.00 KShs3,190.00
For the first time, all the pieces of The Secret come together in an incredible revelation that will be life-transforming for all who experience it. In this book, you'll learn how to use The Secret in every aspect of your life -- money, health, relationships, happiness, and in every interaction you have in the world. You'll begin to understand the hidden, untapped power that's within you, and this revelation can bring joy to every aspect of your life. The Secret contains wisdom from modern-day teachers -- men and women who have used it to achieve health, wealth, and happiness. By applying the knowledge of The Secret, they bring to light compelling stories of eradicating disease, acquiring massive wealth, overcoming obstacles, and achieving what many would regard as impossible.
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Full Force and Effect

Books, Fiction and Non Fiction
KShs895.00 KShs851.00
A North Korean ICBM crashes into the Sea of Japan. A veteran CIA officer is murdered in Ho Chi Minh City, and a package of forged documents goes missing. The pieces are there, but assembling the puzzle will cost Jack Ryan, Jr. and his fellow Campus agents precious time. Time they don’t have. The challenge facing President Jack Ryan is an old one with a terrifying new twist. The international stalemate with North Korea continues into its seventh decade. A young, untested dictator is determined to prove his strength by breaking the deadlock. Like his father before him, he hangs his plans on the country’s nuclear ambitions. Until now, that program was impeded by a lack of resources. However, there has been a dramatic change in the nation’s economic fortune. A rich deposit of valuable minerals have been found in the Hermit Kingdom. Coupled with their nuclear capabilities, the money from this find will make North Korea a dangerous force on the world stage. There’s just one more step needed to complete this perfect plan…the elimination of the president of the United States. ISBN:2147483647 Author:Mark Greaney
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DIARY OF A WIMPY KID DOG DAYS

Books, Kids & Teens
KShs1,190.00 KShs1,099.00
t's summer vacation, the weather's great, and all the kids are having fun outside. So where's Greg Heffley? Inside his house, playing video games with the shades drawn. Greg, a self-confessed "indoor person," is living out his ultimate summer fantasy: no responsibilities and no rules. But Greg's mom has a different vision for an ideal summer . . . one packed with outdoor activities and "family togetherness." Whose vision will win out? Or will a new addition to the Heffley family change everything? ISBN:141331973 Author:KINNEY JEFF
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Through My African Eyes by Jeff Koinange

Books, African Interest
Rated 5.00 out of 5
KShs3,890.00 KShs3,500.00
"Through My African Eyes!” is a concise narrative covering some of the major players in 20th century African politics. The book is rich with insights into the personal and intellectual underpinnings of many historical events in Africa. Chronicles of some pretty interesting Africans from warlords, soldiers, victims and politicians lend insight into Jeff’s celebrated journalistic style. Through his eyes we are made to understand the role of journalist’s as binders of our social fabric. "Through My African Eyes” is very informative and quite humorous, utilizing a modern quick precise narrative style. He is able to describe complex global geopolitical issues with incisive analysis. The book surf’s one through the experience with speed and historical accuracy. We see the visual the words impart, rather than being stuck in prose. The best part is being able to walk the journey informed by a largely Kenyan perspective. Jeff outlines clearly how biased reportage can splinter any society and promote its disintegration by pandering to people’s lowest instincts. The narrative draws out lesser-known aspects of his life. Jeff’s unblinking examination of his grandfather’s life is historically illuminating and serves as a symbolic bridge between the beginning and the end of colonialism. Jeff is the first African ever to win a Television Emmy and a George Foster Peabody. He merited the Vernon Jarrett Award as well as the prestigious! ‘Prix Bayeux’ for reportage that arrested global crises."
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DIARY OF A WIMPY KID: THE UGLY TRUTH

Books, Kids & Teens
KShs1,200.00 KShs1,000.00
Greg Heffley has always been in a hurry to grow up. But is getting older really all it's cracked up to be? Greg suddenly finds himself dealing with the pressures of boy-girl parties, increased responsibilities, and even the awkward changes that come with getting older—all without his best friend, Rowley, at his side. Can Greg make it through on his own? Or will he have to face the "ugly truth"?" ISBN:141340821 Author:KINNEY JEFF
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