The Path To Reinvention

Ready to ship in 3-5 business days

Shipping Policy

Welcome to my store! We are committed to ensuring that your shopping experience is smooth and your orders are delivered promptly and securely. Please review our shipping policy to understand how we process and deliver your orders.

1. Shipping Locations
We currently offer shipping within Kenya and to selected international destinations. For inquiries about shipping to your location, feel free to contact our support team at kitumbuic@gmail.com or +254716668668.

2. Shipping Rates
Shipping rates are calculated based on:

Delivery location (local, regional, or international)
Order weight and dimensions
Chosen shipping method
Shipping fees will be displayed at checkout before payment is made.

3. Delivery Times
Local Deliveries (Within Nairobi): 1-2 business days.
Regional Deliveries (Outside Nairobi): 2-5 business days.
International Deliveries: 7-14 business days (subject to customs clearance).
Please note that delivery times are estimates and may vary depending on weather, holidays, or unforeseen circumstances.

4. Order Processing
Orders are processed within 24-48 hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
5. Shipping Carriers
We partner with reliable carriers such as G4S, Fargo Courier, and other trusted services to ensure timely and secure delivery of your orders.

6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your order's progress on the carrier's website.

7. Shipping Restrictions
Certain products may be restricted from shipping to specific locations due to local regulations (e.g., hazardous materials).
Ensure that the delivery address provided is accurate and complete.
8. Customs and Duties (International Shipping)
For international orders, customs fees, duties, and taxes may apply based on your country's regulations. These costs are the buyer's responsibility and will not be included in the shipping fee.

9. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 48 hours of receiving your order.
We will assist in resolving the issue with the carrier and may offer a replacement or refund, depending on the circumstances.
10. Returns and Exchanges
If you need to return or exchange an item, please refer to our [Return Policy] for detailed instructions.

Contact Us
For any questions about shipping or your order, reach out to us at:

Email: kitumbuic@gmail.com
Phone: +254716668668
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM.

Refund Policy

We prioritize customer satisfaction and aim to provide high-quality products and excellent service. If you are not satisfied with your purchase, we are here to help. Please review our refund policy to understand the process and terms.

1. Eligibility for Refunds
Refunds are applicable in the following cases:

The product received is defective or damaged.
The product delivered is incorrect or does not match the description.
The product is missing parts or accessories.
To be eligible for a refund:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
2. Refund Request Timeline
Refund requests must be made within 7 days of receiving your order.
Requests made after this period may not be eligible for a refund.
3. Refund Process
Contact Us:
Send an email to kitumbuic@gmail.com or call +254716668668 to initiate a refund request. Provide your order details, a description of the issue, and supporting evidence (e.g., photos of the defective product).

Evaluation:
Our team will review your request and respond within 3 business days. If necessary, we may request the return of the product for further inspection.

Approval or Rejection:

If approved, we will process your refund.
If rejected, we will provide a clear explanation.
4. Refund Methods
Refunds will be issued using the same payment method used for the purchase. Processing times may vary depending on your payment provider:

Mobile Money (e.g., M-Pesa): 1-3 business days.
Bank Transfer: 3-5 business days.
Credit/Debit Card: 5-10 business days.
5. Non-Refundable Items
The following items are not eligible for refunds:

Gift cards or vouchers.
Items on sale or clearance (unless defective).
Products damaged due to misuse or negligence by the customer.
6. Shipping Costs
Refunds do not include shipping costs unless the issue was due to an error on our part (e.g., wrong item shipped).
If you are returning a product for a refund, you will be responsible for the return shipping costs.
7. Exchange Option
If you prefer, we can replace the defective or incorrect item instead of issuing a refund. Please specify your preference when contacting us.

8. Contact Us
If you have any questions or need assistance with a refund, please reach out to us:

Email: kitumbuic@gmail.com
Phone: +254716668668
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM.
Thank you for shopping with me! Your satisfaction is important to us, and we are committed to resolving any issues promptly and fairly.