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Basic Electrical Engineering
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Nuria Ranking: #375 in Educational BooksIn stock
Electronics & communications engineering; Electrical engineering
By V. K. Mehta
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The 7 Habits of Highly Effective Families by Stephen Covey
The 7 Habits of Highly Effective Families: Building a Beautiful Family Culture in a Turbulent World.
In his first major work since The 7 Habits of Highly Effective People, Steven R. Covey presents a practical and philosophical guide to solving the problems--large and small, mundane and extraordinary--that confront all families and strong communities.
By offering revealing anecdotes about ordinary people as well as helpful suggestions about changing everyday behavior, The 7 Habits of Highly Effective Families shows how and why to have family meetings, the importance of keeping promises, how to balance individual and family needs, and how to move from dependence to interdependence.
The 7 Habits of Highly Effective Families is an invaluable guidebook to the welfare of families everywhere.
Early Morning Near Mount Kenya: Collected Poems of Pheroze Nowrojee Paperback – November 7, 2025 by Pheroze Nowrojee andVilloo Nowrojee
This is the first volume of collected poems by Pheroze Nowrojee. Edited by Villoo Nowrojee, they span sixty years and multiple themes. From the Introduction: 'Nowrojee wrote with finesse…you can tell that he lingered over each line, each verse, caressing the words until they carried the right weight. In this collection there are deep, heart-wrenching reflections on social justice, violence, and political chicanery. There are also light-hearted [offerings]. Through his literary exploits, Nowrojee tried to make us better people, to make Kenya a better place. For that we remain in debt to him, thankful for his ideas and blessed to have this collection of poems to add to his other written words.'
Hug Your Haters by Jay Baer
Brief Summary
Hug Your Haters: How to Embrace Complaints and Keep Your Customers.
Haters are not your problem. . . .
Ignoring them is.
Eighty percent of companies say they deliver out¬standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics ("haters”) can now express their displeasure faster and more pub¬licly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to "pick their spots” when choosing to answer criticisms.
Bestselling author Jay Baer shows why that approach is a major mistake. Based on an exten¬sive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very differ¬ent motivations:
·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and com¬pany websites. Offstage haters don’t care if any¬one else finds out, as long as they get answers.
·Onstage haters. These people are often disap¬pointed by a substandard interaction via tradi¬tional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation.
Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific play-books and formulas as well as a fold-out poster of "the Hatrix,” which summarizes the best strate¬gies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity.
Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
ISBN:9781101980675
Author:Jay Baer
Why You Act the Way You Do by Tim LaHaye
Mentor Home Science Grade 7
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INFERNO BY DAN BROWN
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Do you have what it takes to succeed in your career?
The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence.
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