Tossed

Shipping Policy

At Murani Publishers, we are committed to delivering your books and publications efficiently, securely, and in excellent condition. This Shipping Policy outlines how orders are processed and delivered.

Order Processing

All orders are processed within 2–5 business days after payment confirmation. For custom, bulk, or premium executive editions, processing timelines may vary depending on production requirements. Clients will be informed of any extended timelines in advance.

Shipping Locations

We currently ship:

Within Kenya (nationwide delivery)
Internationally (upon request and confirmation)

Delivery Timelines

Estimated delivery times are as follows:

Nairobi Metropolitan Area: 1–3 business days after dispatch
Other Regions in Kenya: 2–5 business days after dispatch
International Orders: 7–14 business days, depending on destination and customs processing.

Please note that delivery timelines may vary due to external factors such as courier delays, weather conditions, or customs clearance.

Shipping Fees

Shipping costs are calculated based on:

Delivery location
Package size and weight
Selected delivery method

Final shipping costs will be communicated at checkout or upon order confirmation.

Order Tracking

Once your order has been dispatched, you will receive tracking details (where available) to monitor your shipment.

Custom & Bulk Orders

For bulk purchases, institutional orders, or executive memoir editions, shipping and delivery arrangements will be handled on a case-by-case basis, including possible hand delivery or specialized logistics.

International Shipping & Customs

For international orders:

Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
Murani Publishers is not liable for delays caused by customs authorities.

Delivery Issues

If your order is delayed, damaged, or lost in transit, please get in touch with us within 48 hours of the expected delivery date. We will work with our logistics partners to resolve the issue promptly.

Incorrect Address

Customers are responsible for providing accurate shipping details. Murani Publishers will not be liable for delays or losses resulting from incorrect or incomplete addresses.

Contact Us

For any shipping inquiries or special delivery arrangements, please contact:

Murani Publishers
P.O. Box: 51653-00200 Nairobi, Kenya
Tel: +254 717 903 499
Email: [info@muranipublishers.com](mailto:info@muranipublishers.com)

Returns & Refund Policy

At Murani Publishers, we take pride in delivering high-quality publications and services. Due to the bespoke and premium nature of our work, our returns and refund policy is designed to ensure fairness while maintaining the integrity of our products.

1. General Policy

All sales are considered final, particularly for:

Custom-written memoirs
Ghostwriting services
Personalized or limited-edition publications

However, we will address legitimate concerns related to defects, damage, or fulfillment errors.

2. Damaged or Defective Items

If you receive a book that is:

Damaged during delivery
Defective in print quality
Incorrect (wrong title or order)

Please notify us within 48 hours of delivery.

You may be required to provide:

Clear photos of the item
Proof of purchase

Once verified, we will offer:

A replacement copy at no additional cost, or
A refund, where replacement is not possible

3. Returns Eligibility

Returns are only accepted under the following conditions:

The item is unused and in its original condition
The issue has been reported within the required timeframe
The return has been approved by our team

Unauthorized returns will not be accepted.

4. Non-Returnable Items

The following are not eligible for return or refund:

Custom or commissioned works (including memoirs and ghostwritten manuscripts)
Signed or personalized books
Digital products or downloadable content
Bulk or institutional orders, once delivered and accepted

5. Refund Process

Approved refunds will be processed within 7–10 business days via the original payment method.

Please note:

Shipping fees are non-refundable, unless the return is due to our error
Any applicable transaction fees may be deducted where necessary

6. Order Cancellations

Orders may only be canceled before production or processing begins
Once production has started, cancellations are not permitted due to the customized nature of our services

7. Exchanges

We only replace items if they are defective or damaged. We do not offer general exchanges for preference-based reasons.

8. Contact Us

For all return or refund inquiries, please contact:

Murani Publishers
P.O. Box: 51653-00200 Nairobi, Kenya
Tel: +254 717 903 499
Email: [info@muranipublishers.com](mailto:info@muranipublishers.com)