ENJOY FREE DELIVERY WITHIN NAIROBI FOR ORDERS ABOVE 10,000
Nuria App
Kenyan Shilling (KSh)
  • Kenyan Shilling (KSh)
  • United States (US) dollar ($)
  • Pound sterling (£)
  • Ugandan Shilling (UGX)
0 Wishlist
Login / Register
  • Home
  • Shop
  • Kenyan Books
  • Rare Books
  • Gift Card
  • Blog
  • Contact Us
  • SELL ON NURIA
  • VENDOR LOGIN
Menu
50 items KShs67,281.00
Browse Categories
  • Kenya Books
  • Rare Books
  • International Bestsellers
  • Self Help & Motivation
  • Fiction
  • Autobiography
  • Business
  • Children’s Books
  • Kids & Teens
  • African Interest
  • Educational Books
  • Romances & Thrillers
HELP / SUPPORT

0794 233 261

50 items KShs67,281.00
View basket “English Swahili Classified Vocabulary” has been added to your basket.
View basket “Withering the Storm: widowhood, grief...” has been added to your basket.
View basket “English Swahili Classified Vocabulary” has been added to your basket.
-10%
Click to enlarge
Home Books Business Switch
Success Is Never Ending KShs1,195.00 KShs1,136.00
Back to products
The 33 Strategies of War by Robert Greene KShs3,990.00 KShs3,250.00

Switch

KShs2,090.00 KShs1,890.00

Nuria Ranking: #707 in Business

In stock

Purchase this product now and earn 4 Points!

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?
The primary obstacle is a conflict that’s built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems—the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort—but if it is overcome, change can come quickly.
In Switch, the Heaths show how everyday people—employees and managers, parents and nurses—have united both minds and, as a result, achieved dramatic results:

The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.
The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.
The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service

In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

ISBN:2147483647

Author:Chip Heath, Dan Heath

Your order qualifies for free delivery within Nairobi!
Add to wishlist
SKU: 11b9842e0a27 Categories: Books, Business
Share:
Close
  • Description
  • Shipping
  • Reviews (0)
  • Vendor Info
  • More Products
Description

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?
The primary obstacle is a conflict that’s built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems—the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort—but if it is overcome, change can come quickly.
In Switch, the Heaths show how everyday people—employees and managers, parents and nurses—have united both minds and, as a result, achieved dramatic results:

The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients.
The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping.
The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service

In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

ISBN:2147483647

Author:Chip Heath, Dan Heath

Shipping
Reviews (0)
Rated 0 out of 5
0 reviews
Rated 5 out of 5
0
Rated 4 out of 5
0
Rated 3 out of 5
0
Rated 2 out of 5
0
Rated 1 out of 5
0

Reviews

Clear filters

There are no reviews yet.

Be the first to review “Switch” Cancel reply

Your email address will not be published. Required fields are marked *


Vendor Info

Vendor Information

  • Store Name: Nuria Kenya
  • Vendor: nuria
  • No ratings found yet!
More Products
-10%

Nubia: The Reckoning by Omar Epps and Clarence A. Haynes

Books, Fiction and Non Fiction
KShs3,000.00 KShs2,690.00
The sequel to Nubia: The Awakening, the epic fantasy from actor and producer Omar Epps and writer Clarence A. Haynes! A powerful saga of three teens, the children of refugees from a fallen African utopia, who must navigate their newfound powers in a climate-ravaged New York City. Zuberi, Uzochi, and Lencho were among the first of a new generation of Nubians to awaken to extraordinary powers—gifts their parents lost when they fled their island home decades ago. And now that Uzochi has been declared a Nubian catalyst, everyone expects him to lead. But what should be a time of rebirth and celebration is instead one of turmoil. The so-called sky king, Krazen St. John, is bent on harnessing Nubian gifts for himself, and he has assembled a special, superhuman militia to do his bidding, putting a ruthless Lencho in charge. Facing down his cousin feels insurmountable for Uzochi, even with Zuberi at his side, but now there’s more at stake than the hostile government of Tri-State East. Uzochi’s training has led him to discover an ancient, forgotten force hungry for conquest—and it won’t stop until all of Tri-State East . . . and possibly the world . . . is under its control.
Add to wishlist
Add to basket
Quick view

Moran Beginning Movement Activities Grade 1

Educational Books, Competency Based Curriculum, Books, Grade 1
KShs991.00
Beginning Movement Activities is a day-to-day fun and learn activity book. The book is carefully prepared to enable the learners enjoy as they further their competencies, skills and understanding of all the specific learning outcomes in the... By Moran
Add to wishlist
Add to basket
Quick view
-5%

PUSH Persevere Until Success Happens Through Prayer by Cindy Trimm

Books, Self Help & Motivation
KShs1,699.00 KShs1,615.00
Brief Summary Today’s world knows little about perseverance. This is why so few people become innovators, entrepreneurs, and world-changers. Success is bypassed, not due to a lack of opportunity, but because we don’t know how to maximize the opportunities in front of us and PUSH - persevere until success happens. In her encouraging and dynamic style, Dr. Cindy Trimm inspires you to go for it. It is one thing to read about the lives of great achievers?it is another thing to join their ranks. Learn how to: • Carry your dreams, visions, and goals "full term” and to complete fulfillment • Exercise the power of faith to overcome the impossible and release God’s supernatural purposes into your life • Resist the temptation to ‘cave’ under pressure and press on even when you don’t feel like it anymore • Empower others to fulfill their divine destinies through co-laboring with them ISBN:9780768404296 Author:Cindy Trimm
Add to wishlist
Add to basket
Quick view
-6%Sold out

Running Lean: Iterate from Plan A to a Plan That Works Book by Ash Maurya

Books
KShs5,000.00 KShs4,690.00
We live in an age of unparalleled opportunity for innovation. We’re building more products than ever before, but most of them fail—not because we can’t complete what we set out to build, but because we waste time, money, and effort building the wrong product. What we need is a systematic process for quickly vetting product ideas and raising our odds of success. That’s the promise of Running Lean. In this inspiring book, Ash Maurya takes you through an exacting strategy for achieving a "product/market fit" for your fledgling venture, based on his own experience in building a wide array of products from high-tech to no-tech. Throughout, he builds on the ideas and concepts of several innovative methodologies, including the Lean Startup, Customer Development, and bootstrapping. Running Lean is an ideal tool for business managers, CEOs, small business owners, developers and programmers, and anyone who’s interested in starting a business project.
  • Find a problem worth solving, then define a solution
  • Engage your customers throughout the development cycle
  • Continually test your product with smaller, faster iterations
  • Build a feature, measure customer response, and verify/refute the idea
  • Know when to "pivot" by changing your plan’s course
  • Maximize your efforts for speed, learning, and focus
  • Learn the ideal time to raise your "big round" of funding
Add to wishlist
Read more
Quick view
-9%

Africas Business Revolution How to Succeed in the Worlds Next Big Growth Market

Books, Business
KShs6,000.00 KShs5,490.00
Brief Summary Africa still lags far behind other regions on most key measures. But that's about to change. By 2025 spending by African consumers and businesses will exceed $5 trillion, and by 2035 Africa will have the world's largest urban population and a workforce larger than China's or India's. That points to exciting opportunities for global and Africa-based companies looking to access new growth markets--and to build large, profitable businesses in sectors ranging from resources to manufacturing to services. Their momentum will be fuelled by Africa's young and fast-growing population and by the rapid adoption of technology across the continent. But Africa's business environment remains poorly understood and known to many executives in the West only by its reputation for complexity, contradiction, and corruption. Africa's Business Revolution provides the inside story on business in Africa and its future growth prospects, and helps executives understand and seize the opportunities for building profitable, sustainable businesses. The authors--Acha Leke, Mutsa Chironga, and Georges Desvaux--are senior leaders in McKinsey's African offices and draw on in-depth proprietary research by the McKinsey Global Institute as well as their own extensive experience advising corporate and government leaders across Africa. Brimming with company case studies and exclusive interviews with some of Africa's most prominent executives, this book comes to life with the vibrant stories of those who have navigated the many twists and turns on the road to building successful businesses on the continent. Combining an unrivalled fact base with expert advice on shaping and executing an Africa growth strategy, this book is required reading for global business executives wanting to expand their existing operations in Africa--and for those seeking a road map to access this vast, untapped market for the first time. " ISBN:9781633694408 Author:Acha Leke, Musta Chironga and George Desvaux
Add to wishlist
Add to basket
Quick view

Chinese Cinderella (Puffin)

Books, Children's Books, Story Books, General Fiction
KShs1,500.00
Jung-ling's family considers her bad luck because her mother died giving birth to her. They discriminate against her and make her feel unwanted yet she yearns and continuously strives for her parents' love. Her stepmother is vindictive and... By Adeline Yen Mah
Add to wishlist
Add to basket
Quick view

Related products

-11%

Working with Emotional Intelligence by Daniel Goleman

Books, Self Help & Motivation
KShs2,800.00 KShs2,500.00
Brief summary Do you have what it takes to succeed in your career? The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered. For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today—and the future. Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read. Drawing on unparalleled access to business leaders around the world and studies in more than 500 organizations, Goleman documents an astonishing fact: in determining star performance in every field, emotional intelligence matters twice as much as IQ or technical expertise. Readers also discover how emotional competence can be learned. Goleman analyzes five key sets of skills and vividly shows how they determine who is hired and who is fired in the top corporations in the world. He also provides guidelines for training in the "emotionally intelligent organization," in chapters that no one, from manager to CEO, should miss. Working with Emotional Intelligence could prove to be the most important reference for bottom-line businesspeople in the first decades of the 21st century ISBN:9780553378580 Author:Daniel Goleman
Add to wishlist
Add to basket
Quick view
-5%

How To Write

Books, Dictionaries & References
KShs1,899.00 KShs1,805.00
Are you sometimes unsure of how to write a business letter or a social note? Do you come up blank when you have to compose a press release, a complaint, a request for a credit check, or a wedding invitation? Now there’s help. Every form of written correspondence has its own protocol, and this authoritative yet easy-to-use reference book presents the best advice on writing all of them. How to Write It includes models and advice for virtually any situation, ranging from direct-mail pieces to party invitations, resumes to collection letters, proposals to notes of congratulation, product orders to thank-you notes. Your complete guide to everything you need to write, this indispensable volume also includes: A time-saving compendium of over 250 samples that can be used as templates to suit any situation. Grammar and punctuation guides An appendix on bias-free language for the new millennium How to adapt traditional forms of communication to e-mail and the Internet without losing any clarity of expression. Forms of address for everyone from your next-door neighbor to royalty. How to Write It deals with every type of letter and document, from the ones we enjoy writing to the ones we dread. Indexed for immediate answers, this quick-reference guide is an invaluable tool for every home, business, or classroom writer. ISBN:1607740322 Author:LAMB SANDRA E.
Add to wishlist
Add to basket
Quick view
-5%Sold out

Virgin Way

Books, AutoBiography
Rated 4.00 out of 5
KShs1,695.00 KShs1,611.00
Now Branson gives an inside look at his strikingly different swashbuckling style of leadership. Learn how fun, family, passion, and the dying art of listening are key components to what his extended family of employees around the world have always dubbed (with a wink) the "Virgin Way.” This unique perspective comes from a man who dropped out of school at sixteen, suffers from dyslexia, and has never worked for anyone but himself. He may be famous for thinking outside the box—an expression he despises—but Branson asserts that "you’ll never have to think outside the box if you refuse to let anyone build one around you.” This is a unique book on leadership from someone who readily admits he has never read a book on leadership in his life. So expect the unexpected."" ISBN:1591847564 Author:Richard Branson
Add to wishlist
Read more
Quick view
-5%

Full Force and Effect

Books, Fiction and Non Fiction
KShs895.00 KShs851.00
A North Korean ICBM crashes into the Sea of Japan. A veteran CIA officer is murdered in Ho Chi Minh City, and a package of forged documents goes missing. The pieces are there, but assembling the puzzle will cost Jack Ryan, Jr. and his fellow Campus agents precious time. Time they don’t have. The challenge facing President Jack Ryan is an old one with a terrifying new twist. The international stalemate with North Korea continues into its seventh decade. A young, untested dictator is determined to prove his strength by breaking the deadlock. Like his father before him, he hangs his plans on the country’s nuclear ambitions. Until now, that program was impeded by a lack of resources. However, there has been a dramatic change in the nation’s economic fortune. A rich deposit of valuable minerals have been found in the Hermit Kingdom. Coupled with their nuclear capabilities, the money from this find will make North Korea a dangerous force on the world stage. There’s just one more step needed to complete this perfect plan…the elimination of the president of the United States. ISBN:2147483647 Author:Mark Greaney
Add to wishlist
Add to basket
Quick view
-5%Sold out

Reckless

Books, Romances & Thrillers
KShs895.00 KShs851.00
Once upon a time, Tracy Whitney was one of the best thieves in the business. Then she settled down and had a child—a beautiful, bright, mischievous boy who was the center of her life. Tracy planned to spend the rest of her days quietly, living anonymously deep in the stunning Colorado mountains, devoted to raising her son. But tragedy forces her to face her greatest nightmare. Now, with nothing left to protect, this superb con artist, jewel thief, computer wizard, and cat burglar returns to the hunt, more dangerous, ruthless, and reckless than ever. The world faces a new terror threat from Group 99, a diverse collection of global hackers intent on the collapse of capitalism and private wealth and the creation of a new world order. When the group turns to violence—kidnapping an American investigative journalist, shooting a British military hostage, and blowing up an international industrialist—the mysterious woman pulling their strings, a wily and wealthy American known only as Althea, becomes the CIA’s most sought criminal. But their only hope of finding her is a woman with a dark and dangerous past of her own. A woman who has also successfully evaded detection by the authorities around the world: Tracy. Convinced that Althea is behind the deadly act that shattered her life, Tracy sets out on a global hunt to flush out her prey. But as she soon discovers, the truth is as elusive as her target. Hampered by corruption, lies, and enemies masked as allies, Tracy will be pushed to the brink, where she must face her darkest demons. All of her experience tells Tracy that the answers are right in front of her—if only she can look at the clues in the right way. Propelled by an unquenchable thirst for revenge, and with the fate of so many resting in her hands, just how reckless will Tracy become when she has nothing left to lose? An addictive tale of espionage, mystery, passion, greed, betrayal, and vengeance that takes you from the beautiful Rocky Mountains to Europe’s oldest and grandest cities, filled with a cast of intriguing characters both new and familiar, Sidney Sheldon’s Reckless is a glamorous thrill ride that will leave you breathless until its shocking end." ISBN:2147483647 Author:Sidney Sheldon, Tilly Bagshawe
Add to wishlist
Read more
Quick view
-21%

Jesma Trial Series Class 6

Books, Revision Books
KShs1,200.00 KShs950.00
Brief Summary Jesma Trial Series class 6 With a combination of a whole year exam series prepared for the learner to understand question answering technique.
Add to wishlist
Add to basket
Quick view
-15%

INFERNO BY DAN BROWN

Books, International Bestsellers
KShs1,990.00 KShs1,690.00
In his international blockbusters The Da Vinci Code, Angels & Demons, and The Lost Symbol, Dan Brown masterfully fused history, art, codes, and symbols. In this riveting new thriller, Brown returns to his element and has crafted his highest-stakes novel to date. In the heart of Italy, Harvard professor of symbology Robert Langdon is drawn into a harrowing world centered on one of history’s most enduring and mysterious literary masterpieces . . . Dante’s Inferno. Against this backdrop, Langdon battles a chilling adversary and grapples with an ingenious riddle that pulls him into a landscape of classic art, secret passageways, and futuristic science. Drawing from Dante’s dark epic poem, Langdon races to find answers and decide whom to trust . . . before the world is irrevocably altered." ISBN:804171540 Author:Dan Brown
Add to wishlist
Add to basket
Quick view
-17%

DIARY OF A WIMPY KID: THE UGLY TRUTH

Books, Kids & Teens
KShs1,200.00 KShs1,000.00
Greg Heffley has always been in a hurry to grow up. But is getting older really all it's cracked up to be? Greg suddenly finds himself dealing with the pressures of boy-girl parties, increased responsibilities, and even the awkward changes that come with getting older—all without his best friend, Rowley, at his side. Can Greg make it through on his own? Or will he have to face the "ugly truth"?" ISBN:141340821 Author:KINNEY JEFF
Add to wishlist
Add to basket
Quick view
-10%

Why Nations Fail by Daron Acemoglu and James A. Robinson

Books, Governance
KShs3,000.00 KShs2,690.00
Brilliant and engagingly written, Why Nations Fail answers the question that has stumped the experts for centuries: Why are some nations rich and others poor, divided by wealth and poverty, health and sickness, food and famine? Is it culture, the weather, geography? Perhaps ignorance of what the right policies are? Simply, no. None of these factors is either definitive or destiny. Otherwise, how to explain why Botswana has become one of the fastest growing countries in the world, while other African nations, such as Zimbabwe, the Congo, and Sierra Leone, are mired in poverty and violence? Daron Acemoglu and James Robinson conclusively show that it is man-made political and economic institutions that underlie economic success (or lack of it). Korea, to take just one of their fascinating examples, is a remarkably homogeneous nation, yet the people of North Korea are among the poorest on earth while their brothers and sisters in South Korea are among the richest. The south forged a society that created incentives, rewarded innovation, and allowed everyone to participate in economic opportunities. The economic success thus spurred was sustained because the government became accountable and responsive to citizens and the great mass of people. Sadly, the people of the north have endured decades of famine, political repression, and very different economic institutions—with no end in sight. The differences between the Koreas is due to the politics that created these completely different institutional trajectories. Based on fifteen years of original research Acemoglu and Robinson marshall extraordinary historical evidence from the Roman Empire, the Mayan city-states, medieval Venice, the Soviet Union, Latin America, England, Europe, the United States, and Africa to build a new theory of political economy with great relevance for the big questions of today, including: - China has built an authoritarian growth machine. Will it continue to grow at such high speed and overwhelm the West? - Are America’s best days behind it? Are we moving from a virtuous circle in which efforts by elites to aggrandize power are resisted to a vicious one that enriches and empowers a small minority? - What is the most effective way to help move billions of people from the rut of poverty to prosperity? More philanthropy from the wealthy nations of the West? Or learning the hard-won lessons of Acemoglu and Robinson’s breakthrough ideas on the interplay between inclusive political and economic institutions? Why Nations Fail will change the way you look at—and understand—the world."
Add to wishlist
Add to basket
Quick view
-9%

The Secret by Rhonda Byrne

Books, Self Help & Motivation
KShs3,490.00 KShs3,190.00
For the first time, all the pieces of The Secret come together in an incredible revelation that will be life-transforming for all who experience it. In this book, you'll learn how to use The Secret in every aspect of your life -- money, health, relationships, happiness, and in every interaction you have in the world. You'll begin to understand the hidden, untapped power that's within you, and this revelation can bring joy to every aspect of your life. The Secret contains wisdom from modern-day teachers -- men and women who have used it to achieve health, wealth, and happiness. By applying the knowledge of The Secret, they bring to light compelling stories of eradicating disease, acquiring massive wealth, overcoming obstacles, and achieving what many would regard as impossible.
Add to wishlist
Add to basket
Quick view
-17%

DIARY OF A WIMPY KID CABIN FEVER

Books, Kids & Teens
KShs1,190.00 KShs990.00
The authorities are closing in, but when a surprise blizzard hits, the Heffley family is trapped indoors. Greg knows that when the snow melts he's going to have to face the music, but could any punishment be worse than being stuck inside with your family for the holidays? ISBN:141343006 Author:KINNEY JEFF
Add to wishlist
Add to basket
Quick view
-5%

HERO

Books, Self Help & Motivation
KShs1,695.00 KShs1,611.00
Twelve successful people today took seemingly impossible journeys to success. Each of us was born with everything we need to live our greatest dream, fulfill our missions and change the world. You too can be a hero. ISBN:1471133442 Author:BRYNE RHONDA
Add to wishlist
Add to basket
Quick view
-6%

Five People You Meet In Heaven by Albom Mitch

Books, Self Help & Motivation
KShs1,900.00 KShs1,790.00
Eddie is a wounded war veteran, an old man who has lived, in his mind, an uninspired life. His job is fixing rides at a seaside amusement park. On his 83rd birthday, a tragic accident kills him as he tries to save a little girl from a falling cart. He awakes in the afterlife, where he learns that heaven is not a destination, but an answer. In heaven, five people explain your life to you. Some you knew, others may have been strangers. One by one, from childhood to soldier to old age, Eddie's five people revisit their connections to him on earth, illuminating the mysteries of his "meaningless" life, and revealing the haunting secret behind the eternal question: "Why was I here?"
Add to wishlist
Add to basket
Quick view
-14%

Divergent by Roth Veronica

Books, Kids & Teens
KShs1,390.00 KShs1,190.00
Paperback features over fifty pages of bonus materials, including a sneak peek of Insurgent, an author Q&A, a discussion guide, a Divergent playlist, faction manifestos, and more! In Beatrice Prior's dystopian Chicago world, society is divided into five factions, each dedicated to the cultivation of a particular virtue—Candor (the honest), Abnegation (the selfless), Dauntless (the brave), Amity (the peaceful), and Erudite (the intelligent). On an appointed day of every year, all sixteen-year-olds must select the faction to which they will devote the rest of their lives. For Beatrice, the decision is between staying with her family and being who she really is—she can't have both. So she makes a choice that surprises everyone, including herself. During the highly competitive initiation that follows, Beatrice renames herself Tris and struggles alongside her fellow initiates to live out the choice they have made. Together they must undergo extreme physical tests of endurance and intense psychological simulations, some with devastating consequences. As initiation transforms them all, Tris must determine who her friends really are—and where, exactly, a romance with a sometimes fascinating, sometimes exasperating boy fits into the life she's chosen. But Tris also has a secret, one she's kept hidden from everyone because she's been warned it can mean death. And as she discovers unrest and growing conflict that threaten to unravel her seemingly perfect society, she also learns that her secret might help her save those she loves . . . or it might destroy her. Veronica Roth is the New York Times bestselling author of Divergent, the first in a trilogy of dystopian thrillers filled with electrifying decisions, heartbreaking betrayals, stunning consequences, and unexpected romance."  
Add to wishlist
Add to basket
Quick view
-5%

The Big Book of Customer Service Training Games

Books, Business
KShs2,495.00 KShs2,371.00
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more." ISBN:2147483647 Author:Peggy Carlaw, Vasudha Deming, Vasudha Kathleen Deming
Add to wishlist
Add to basket
Quick view
-5%

Piano Manual Buying Using and Maintaining a Piano by John Bishop and Graham Barker

Books, Music Books
KShs4,499.00 KShs4,275.00
Brief Summary Haynes manuals are now being published on a wide range of subjects, including musical instruments – and here comes coverage of one of the most popular and versatile instruments of all. This manual explains the essentials of buying a piano before moving on to the meat of the book – the care and maintenance of a piano. A trouble-shooting section explains how to check condition and diagnose common piano ailments, and then three maintenance chapters follow, detailing different levels. The ‘easy’ section covers routine tasks that anyone can and should do; ‘moderate’ looks at maintenance and repair that someone with good DIY skills can achieve; and ‘advanced’ covers work that is usually best left to professionals but that it’s nonetheless good to know about. ISBN:9781844254859 Author:John Bishop and Graham Barker
Add to wishlist
Add to basket
Quick view
delivery

QUICK DELIVERY

Swift dispatch

ONLINE PAYMENT

Multiple options

EXPERT SUPPORT

Help when you need it

WIDE VARIETY

Thousands of books

GLOBAL SHIPPING

Worldwide delivery

  • TALK TO US
    • 0794 233261 / 0724 670194
    • nuriakenyabookstore@gmail.com
    • The Bazaar Building, 1st Floor
  • About Nuria
    • Our Story
    • Blog
    • Contact Us
  • VENDORS
    • Sell on Nuria
    • Vendor Login
    • Privacy Policy
  • USEFUL LINKS
    • Delivery Policy
    • Returns
    • Gift Card Balance
digitals-app-store-button
google-play-button

We Accept

2023 NURIA KENYA All rights reserved
  • Menu
  • Categories
  • Kenya Books
  • Rare Books
  • International Bestsellers
  • Self Help & Motivation
  • Fiction
  • Autobiography
  • Business
  • Children’s Books
  • Kids & Teens
  • African Interest
  • Educational Books
  • Romances & Thrillers
  • Home
  • Shop
  • Gift Card
  • About Us
  • Nuria App
  • Contact Us
  • Wishlist
  • Login / Register
Shopping cart
Close
Sign in
Close

Lost your password?

No account yet?

Create an Account
Shop
Sidebar
0 Wishlist
50 items Cart
My account