PERSISTENCE PAYS OFF

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: Ways to enhance customer service in any business Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture The best answers to a wide range of interview questions Tips for documenting performance issues and conducting face-to-face reviews The ideal reference for anyone trying to create the most professional and polished cover letter possible, this book offers phrases that help create a strong first impression for prospective employers. ISBN:2147483647 Author:Michael Betrus

But by insulating ourselves from the unknown—the risks of life—we miss the great adventure of living our lives to their full potential. Ben Carson spent his childhood as an at-risk child on the streets of Detroit, and today he takes daily risks in performing complex surgeries on the brain and the spinal cord. Now, offering inspiring personal examples, Dr. Carson invites us to embrace risk in our own lives. From a man whose life dramatically portrays the connection between great risks and greater successes, here are insights that will help you dispel your fear of risk so you can dream big, aim high, move with confidence, and reap rewards you’ve never imagined. By avoiding risk, are you also avoiding the full potential of your life? The surgery was as risky as anything Dr. Ben Carson had seen. The Bijani sisters—conjoined twins—shared part of a skull, brain tissue, and crucial blood flow. One or both of them could die during the operation. But the women wanted separate lives. And they were willing to accept the risk to reach the goal, even against the advice of their doctors … As a child on the dangerous streets of Detroit, and as a surgeon in operating theaters around the world, Dr. Ben Carson has learned all about risk—he faces it on a daily basis. Out of his perilous childhood, a world-class surgeon emerged precisely because of the risks Dr. Carson was willing to take. In his compelling new book, he examines our safety-at-all-costs culture and the meaning of risk and security in our lives. In our 21st-century world, we insulate ourselves with safety. We insure everything from vacations to cell phones. We go on low-cholesterol diets and buy low-risk mutual funds. But in the end, everyone faces risk, like the Bijani twins did with their brave decision. Even if our choices are not so dramatic or the outcome so heartbreaking, what does it mean if we back away instead of move forward? Have we so muffled our hearts and minds that we fail to reach for all that life can offer us—and all that we can offer life? Take the Risk guides the reader through an examination of risk, including: • A short review of risk-taking in history. • An assessment of the real costs and rewards of risk. • Learning how to assess and accept risks. • Understanding how risk reveals the purpose of your lives." ISBN:866601694 Author:Ben Carson

At a tender age, she becomes convinced that she will never find true love, instead believing that “love is a terrible thing that will make you suffer. . . .” A chance meeting in Rio takes her to Geneva, where she dreams of finding fame and fortune. Maria’s despairing view of love is put to the test when she meets a handsome young painter. In this odyssey of self-discovery, Maria has to choose between pursuing a path of darkness—sexual pleasure for its own sake—or risking everything to find her own “inner light” and the possibility of sacred sex, sex in the context of love. ISBN:60726751 Author:COELHO PAULO

Brief summary Do you have what it takes to succeed in your career? The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered. For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today—and the future. Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read. Drawing on unparalleled access to business leaders around the world and studies in more than 500 organizations, Goleman documents an astonishing fact: in determining star performance in every field, emotional intelligence matters twice as much as IQ or technical expertise. Readers also discover how emotional competence can be learned. Goleman analyzes five key sets of skills and vividly shows how they determine who is hired and who is fired in the top corporations in the world. He also provides guidelines for training in the "emotionally intelligent organization," in chapters that no one, from manager to CEO, should miss. Working with Emotional Intelligence could prove to be the most important reference for bottom-line businesspeople in the first decades of the 21st century ISBN:9780553378580 Author:Daniel Goleman

A stunning novel in the tradition of the highly acclaimed "The Alchemist, " this is Coelho's daring retelling of the prophet Elijah. During the chaos of the ninth century B.C., Jezebel, wife to Israel's ruler, orders the execution of all prophets who refuse to worship the pagan god Baal. The young prophet Elijah, commanded by an angel of God to flee Israel, seeks safety in the land of Zarephath, where he unexpectedly finds true love with a young widow. But this new-found rapture is to be cut short, and Elijah sees all of his hopes and dreams irrevocably erased. What follows is sure to be viewed as Coelho's literary milestone: the quietly moving account of a man touched by the hand of God who must triumph over his frustrations in a soul-shattering trial of faith.Inspired by a circumstance that forever altered Coelho's own life, "The Fifth Mountain" is a testament to the truth that tragedy in life should not be considered a punishment but a challenge of the spirit. Gorgeous in its narrative and unforgettable in its prose, "The Fifth Mountain" teaches without being sanctimonious. This is a timeless story for the ages, a tale of the past that resonates powerfully for today's readers. ISBN:722537514 Author:COELHO PAULO